Technology Operation Center Analyst

Insight Global is looking for a Technology Operation Center (TOC) Analyst. This person will be supporting a large enterprise wide environment for monitoring of IT infrastructure. This person will support both the NOC , ITSM and SOC to provide system health, performance and incident management. They will monitor systems using tools including Splunk, QRadar, Sentinel, Netbrain, Zabbix and ServiceNow. They will be triage events for service disruptions and performance degradation. This role will closely collaborate with cybersecurity, network and infrastructure teams for major incidents and bridges to support any root cause analysis, reporting and post incident documentation. There is a 24x7 on call rotation.

• 3+ years of experience in IT operations, network operations or cybersecurity monitoring.
• Experience using SIEM (QRadar, Splunk or Sentinel)
• Knowledge of Network Monitoring Tools (Netbrain, Zabbix or Nagios)
• Experience monitoring enterprise infrastructures and applications
• ServiceNow Experience for ITSM
• Strong understanding of Windows, Linux and Cloud environments
• Incident Response procedures and ITIL/ITSM workflows
• Ability to obtain a clearance

Nice to Have Skills & Experience

• CompTIA Security+, Network+, or CySA+
• Microsoft Certified: Security Operations Analyst Associate
• ITIL v4 Foundations
• CCNA or similar network certification