Lead Application Systems Analyst (Technical Manager)

Designs, develops, and troubleshoots complex software and applications in support of establishing a sustainable institutional technological infrastructure. This individual also conducts non-routine system analysis, contributes to strategy development, and may provide training., Engineering Technical Services (ETS) at the Fulton Schools of Engineering is seeking a Lead Application Systems Analyst to provide technical leadership and direction for FSE enterprise infrastructure and platform engineering.

This role is ideal for a hands-on technical leader who enjoys building scalable systems, driving automation, and modernizing infrastructure through DevOps and cloud-first practices.

You will lead a team responsible for backend infrastructure across on-prem and cloud environments, helping ETS transition from traditional operations to an automation-first, engineering-driven model.

This role combines hands-on technical leadership with people management, emphasizing automation-first design, Infrastructure as Code (IaC), CI/CD pipelines, Power Platform automation, and ServiceNow event-driven integrations.

The position establishes standards, and ensures reliable, scalable, and secure operations while driving continuous improvement through automation and modern engineering practices., * Provide technical leadership for FSE server and application infrastructure across Windows, Linux, and hybrid cloud environments (AWS, on-prem)

• Define and evolve architecture standards for infrastructure, automation frameworks, identity integration, and operational tooling.
• Serve as the primary escalation point for complex infrastructure and integration challenges including Hyper-V virtualization, AWS cloud services, and Active Directory.

• Guide decisions that prioritize security, scalability, reliability, and long-term sustainability

Infrastructure as Code & Automation

• Lead adoption of Infrastructure as Code (Terraform) across cloud and on-prem environments
• Build and standardize automation frameworks for provisioning, configuration, and lifecycle management
• Establish reusable patterns to reduce configuration drift and technical debt
• Drive a culture of version control, testing, and peer-reviewed infrastructure changes
• DevOps & Platform Engineering

• Design and manage CI/CD pipelines for infrastructure and platform automation
• Embed security, compliance, and validation controls into automated workflows
• Apply DevOps practices to improve speed, consistency, and reliability of deployments
• Lead development of Power Platform solutions to streamline operations and service delivery

• Identify, prototype, and implement automation opportunities that eliminate manual or error-prone processes.

Integration & Intelligent Operations

• Architect integrations with Active Directory and identity services
• Lead development of ServiceNow event-driven automation for monitoring, incident response, and workflows
• Improve observability through automated monitoring, alerting, and response mechanisms
• Partner with enterprise teams to align with governance and security standards
• Ensure identity and ServiceNow integrations adhere to enterprise governance and security standards., * Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities with quickly changing priorities, which may include and/or are subject to resolution of conflicts.
• Position may involve shared offices, telecommuting, and working at Polytechnic Campus as needed
• Some nights and weekends are required for User Acceptance Testing and Product updates, The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:
• Cultivate excellence.
• Deliver innovation that matters.
• Encourage bold thinking.
• Foster a community of learning and collaboration.
• Build a foundation for all to be successful., Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience., In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU Police Department at .

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved., * Experience designing and automating infrastructure using Terraform or other Infrastructure-as-Code technologies across cloud (AWS or Azure) and on-premises (Hyper-V) environments supporting Windows and Linux servers.

• Experience designing and maintaining CI/CD pipelines for infrastructure and platform automation.
• Strong background in automation-driven operations, including configuration management and lifecycle automation.
• Experience integrating infrastructure platforms with ServiceNow, including event-driven monitoring or workflow automation.
• Experience developing Power Platform solutions (Power Automate, Power Apps) for operational or service workflows.
• Deep knowledge of Active Directory architecture, identity integration, and security best practices.
• Experience serving as a senior technical lead or principal engineer for enterprise platforms.
• Familiarity with DevOps practices applied to infrastructure and platform management.

The Ira A. Fulton Schools of Engineering is the largest producer of engineering and technical talent in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation - all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation's fifth largest metropolitan area. The scale of our faculty research interests and interdisciplinary mindset, combined with more than 48 graduate degree programs and 25 undergraduate degree programs, provide the foundation for knowledge generation and collaborative opportunities to advance new ideas. The Fulton Schools of Engineering, located across ASU's Tempe and Polytechnic campuses, is comprised of seven schools based on academic programs and research areas. Fulton Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, provides service to engineering, computing and technology professions and creates lasting impacts across local and global communities., Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.