IT Support Specialist

• Provide day-to-day Level 2 IT support, including troubleshooting hardware, software, and user access issues
• Deliver professional and empathetic customer support via phone, email, chat, and in-person interactions
• Support and maintain Windows 11 and Microsoft 365 (O365) user environments
• Assist with deployment and support of Windows Autopilot and Operating System Deployment (OSD) processes
• Review and interpret Microsoft Intune logs for troubleshooting, deployment validation, and issue resolution
• Execute and support Windows Update deployments within WSUS and Intune-managed environments
• Utilize basic scripting skills, including PowerShell, to support automation and administrative tasks
• Assist with endpoint provisioning, configuration, imaging, and device lifecycle management

We are seeking a customer-focused Level 2 IT Support Technician to provide end-user support, endpoint management, and deployment support within a Windows enterprise environment. The ideal candidate will possess strong troubleshooting abilities, polished communication skills, and hands-on experience supporting Windows 11, Microsoft 365, Intune, and Autopilot environments., * Strong customer service and phone support skills with the ability to communicate clearly and professionally with end users

• Demonstrated empathy and patience when assisting users with technical issues
• Experience supporting Windows 11 and Microsoft 365 environments
• Hands-on experience with Microsoft Intune and Windows Autopilot
• Familiarity with Operating System Deployment (OSD) methodologies
• Experience supporting Windows Update deployments and/or WSUS environments
• Basic PowerShell scripting knowledge
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced support environment, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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