IT Support Technician

Insight Global is seeking an IT Support Technician supporting a large and highly integrated enterprise IT environment within the utility sector. This team operates across a deep and diverse technology stack, supporting over 200 applications that are critical to daily business operations across corporate, field, and plant environments., Provide Tier 1 and Tier 2 technical support for end users across multiple departments and locations

• Troubleshoot issues across a wide range of enterprise applications and systems, including Microsoft platforms and internal business tools

• Support core technologies such as Office 365 (Outlook, Teams, SharePoint), Active Directory, and VPN access

• Assist with authentication and security-related issues using tools such as RSA SecureID and multi-factor authentication platforms

• Respond to and manage tickets through JIRA and document knowledge articles in Confluence

• Support hardware and device issues including laptops, desktops, mobile devices, and peripherals

• Perform account provisioning, password resets, and access management within Active Directory and other systems

• Escalate complex technical issues to Tier 3 or infrastructure teams as needed

• Partner with network, cybersecurity, and application teams to support issue resolution

• Document troubleshooting steps, solutions, and knowledge articles for internal use

This role is well-suited for someone with Tier 1 or Tier 2 support experience, or a candidate with a technical degree or certifications who is motivated to build a long-term career in IT. The environment offers significant exposure to enterprise infrastructure, security tools, and application support, making it an excellent growth opportunity., Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

• Active Directory / Azure AD

• RSA SecureID / MFA solutions

• Windows 10/11 enterprise environments

• VPN and remote access tools (Cisco AnyConnect or similar)

• JIRA (ticketing) and Confluence (documentation)

• Endpoint management tools (SCCM, Intune, or similar)

• Enterprise application support across finance, operations, and utility-specific platforms (e.g., Maximo, SAP, or similar systems), Experience in a help desk, service desk, or technical support role (Tier 1 or Tier 2), OR

• Associate's or Bachelor's degree in IT, Computer Science, or related field, OR

• Relevant certifications (CompTIA A+, Network+, Security+, or similar)

• Basic understanding of Windows operating systems and Microsoft Office tools

Soft Skills:

• Strong communication skills with a customer-first mindset

• Ability to troubleshoot and think critically in a fast-paced environment

• Eagerness to learn new technologies and grow within IT

• Ability to manage multiple priorities and adapt to changing demands - Experience in an enterprise environment supporting a large user base

• Exposure to Active Directory, Office 365 administration, or endpoint management tools

• Familiarity with MFA tools such as RSA or similar

• Experience working in a ticket-driven IT support model

The compensation for this role ranges from $62,000 to $85,000 depending on experience.