Associate, IT Infrastructure Engineer

We are seeking a motivated and technically skilled Associate IT Infrastructure Engineer to support and maintain our core IT infrastructure systems. This role is ideal for someone with hands-on experience across multiple infrastructure domains including server administration, networking, end-user support, and systems monitoring. The ideal candidate will bring practical experience with Microsoft technologies, virtualization platforms, and basic server and network hardware maintenance. Here's how you'll have an impact:

• Provide day-to-day support and troubleshooting for core IT systems including Active Directory, Exchange (on-premises or O365), and Microsoft Office Suite.
• Basic experience configuring and troubleshooting Azure, Amazon AWS, and/or Google cloud platform services and applications.
• Tier 3 liaison between infrastructure team and service desk.
• Assist in the management of virtual machines using VMware.
• Perform basic network troubleshooting, including connectivity issues, switch/router diagnostics, wireless diagnosis, and cable installations.
• Support the setup and maintenance of Uninterruptible Power Supply (UPS) systems and perform battery checks and replacements as needed.
• Support the installation and removal of physical hardware including servers, switches, access points, firewalls, UPS equipment, and network cabling.
• Preferred experience monitoring IT infrastructure using tools like WhatsUp Gold, responding to alerts and escalating issues when appropriate.
• Assist in user account management, group policy administration, and email configuration tasks.
• Document standard operating procedures and maintain accurate records of system configurations and incidents.
• Participate in IT projects, system upgrades, patch management, and other infrastructure improvement efforts. On call as required.
• Maintain an organized and secure IT environment in compliance with company policies and procedures.
• Documentation and knowledge base experience using Microsoft office products including but not limited to Visio.
• Other duties as assigned.

Do you have experience in Windows support?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology or related field (Computer Science, Software Engineering, Computer Engineering, etc.)

• Industry certifications such as CompTIA Server+, Network+, Microsoft Certified: Azure Fundamentals, or similar.
• 2+ years of experience in an IT support or infrastructure-related role.
• Working knowledge of Microsoft Office 365, Active Directory, and Exchange administration.
• Experience with virtual machine management (e.g., VMware, Hyper-V).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, switching, cabling).
• Hands-on experience supporting or maintaining UPS battery backup systems.
• Familiarity with WhatsUp Gold or similar infrastructure monitoring platforms.
• Strong troubleshooting and diagnostic skills.
• Ability to follow standard procedures and accurately document technical work.
• Excellent communication and time management skills.
• Experience working in a hybrid or on-premises server environment.
• Exposure to ITIL practices and documentation standards.

Here are the tools, equipment, & conditions:

• Office environment in multi-story building on multi-building site
• Standard office equipment
• Ability to move/lift 50 pounds
• Some domestic and international travel, possibly for extended periods of time during Games
• Non-traditional work hours including evenings, weekends, and holidays
• Regular attendance at work is an essential job function

3.93.9 out of 5 stars 27 South Tejon Street, Colorado Springs, CO 80903 $56,845 - $72,194 a year - Temporary, Full-time, Colorado Springs Downtown Headquarters/Hybrid Here's some more information you need to know:

• Hiring pay range $56,845 - $72,194 per year.
• This Full-Time, Exempt, Temporary position is intended to work 40 hours per week for an anticipated 6-month period.