Incident Manager

Governance, Statistics Market Data Coordinating Investigation Law Enforcement Ancient History Problem Management Root Cause Analysis Incident Management IT Service Management Information Assurance Service-Level Agreement Operational-Level Agreement Troubleshooting (Problem Solving) T2 Tax Return (Corporation Income Tax Return) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), The Digital Modernization Sector at Leidoshas an opening for an Incident Manager - to oversee all aspects of the incident management process, from evaluation to resolution. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.

Basic Qualifications:

• Analysis and reporting of incident trend data to identify and eliminate root causes.
• Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
• Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
• Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
• Facilitating and coordinating technical meetings.
• Facilitating postmortem investigations into high impact results.
• Providing governance for root cause analysis between technical teams.
• Production of statistics and reports to demonstrate performance of the Incident and Problem Management process.
• Create and submit knowledge articles.
• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible.
• Assign Incidents to appropriate Tier 2 Support Group.
• Keep Incident tickets updated with a current status at agreed intervals.
• Document troubleshooting steps and service restoration details.
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.).
• Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement and Operational Level Agreement are respected.
• Verify resolution with users and resolve Incidents in ITSM tool.
• Escalate Major Incidents to the appropriate T2/3 Support Groups.
• Point of contact for all Major Incidents., Physics Debating Equities Metadata Scripting Management Mentorship Mathematics Market Data Communication Microsoft Excel Data Management Team Leadership Microsoft Access Signal Processing Performance Tuning Workflow Management Geospatial Databases ArcGIS (GIS Software) Electrical Engineering Artificial Intelligence R (Programming Language) SQL (Programming Language) Verbal Communication Skills Python (Programming Language) Overhead Persistent Infrared (OPIR) Relational Database Management Systems Tableau (Business Intelligence Software) Session Description Protocol Security Descriptions (SDES) +0 Specialty Billing Technician Walgreens Denver, CO*On-Site Filing Writing Billing Auditing Research Medicare Invoicing Management Remittance Chargeback Collections Adjudication Communication Presentations Microsoft Excel Customer Service Chronic Diseases Patient Assistance Medical Prescription Medical Insurance Claims Patient Financial Assistance Certified Pharmacy Technician Explanation Of Benefits (EOB) Copayment Collection And Processing

• Required Clearance TS/SCI with Poly
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master's and 4 years, bachelor's and 6 years, associates and 8 years or HS diploma and 10 years
• Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2., Golden, CO*On-Site Virology Chemistry Visionary Operations Enthusiasm Innovation Autoclaves Incubators Calibration Supply Chain Biochemistry Communication Life Sciences Biotechnology Sterilization Immunotherapy Prioritization Detail Oriented Lifting Ability Customer Service Equipment Repair Molecular Biology Biopharmaceuticals Workflow Management Laboratory Equipment Management Of Cancer Equipment Maintenance Operational Excellence Operational Efficiency Artificial Intelligence Biochemical Engineering Critical Illness Insurance Standard Operating Procedure Interpersonal Communications Good Manufacturing Practices Personal Protective Equipment Continuous Improvement Process Computerized Maintenance Management Systems

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .