Cloud Support Engineer

We are seeking a Cloud / App Support Engineer with strong hands-on experience supporting AWS and Azure environments and production support skills. This role will be responsible for ensuring the stability, performance, and availability of cloud-hosted applications and data platforms, while partnering closely with engineering, infrastructure, and business teams. The ideal candidate is technically strong, operationally disciplined, and comfortable working in 24x7 production supportenvironments , including incident response, root cause analysis, and continuous improvement.

KeyResponsibilities:

CloudPlatform Support (AWS & Azure)

• Provide Level2 / Level 3 support for applications and infrastructure hostedon AWS and Azure
• Monitor cloudenvironments for availability, performance, cost, and security
• Support andtroubleshoot services such as:
• AWS: EC2, S3, RDS,Lambda, IAM, CloudWatch
• Azure: VirtualMachines, App Services, Azure SQL, Storage Accounts, Monitor
• Assist with cloudresource provisioning, configuration, and lifecycle management
• Participate in incidentmanagement , on-call rotations, and post-incident reviews (RCA)

Operations& Reliability:

• Monitor applicationand database health using logging and monitoring tools
• Analyze trends andproactively address performance and stability risks
• Document supportprocedures, runbooks, and known issues
• Support releasedeployments and environment changes
• Ensure adherence tosecurity, compliance, and operational standards

SQLDevelopment & Database Support:

• Develop, optimize, andmaintain SQL queries, stored procedures, views, and functions
• Support productiondatabases, including:
• Data validation, datafixes, and issue resolution
• Backup, restore, andrecovery support
• Collaborate withapplication teams to troubleshoot data-related issues

• Python or Shellscripting is preferred

Collaboration& Continuous Improvement:

• Work closely withdevelopment, DevOps, and infrastructure teams
• Identify opportunitiesfor automation and operational efficiency
• Contribute toimproving system resilience, scalability, and supportability

RequiredQualifications:

• 5+ years of experience in application or cloudsupport roles
• Strong hands-onexperience with AWS and Azure cloud platforms
• SQL developmentexperience (T-SQL orequivalent)
• Experiencesupporting production systems in enterprise environments
• Strong troubleshootingand root cause analysis skills
• Familiarity with ITILprocesses (incident, problem, change management)
• Ability to work inon-call and support rotations
• Strong communicationskills and ability to work with cross-functional teams

PreferredQualifications:

• Experience withhealthcare, regulated, or high-availability environments
• Exposure to DevOpstools and practices (CI/CD, infrastructure as code)
• Experience withmonitoring and logging tools (CloudWatch, Azure Monitor, Splunk, etc.)
• Knowledge of scripting(PowerShell, Python, Bash)
• Cloud certifications(AWS, Azure) are a plus

• Flexible work options
• 401(k) with 150% match up to 6%
• Employee Share Ownership Plan
• Medical, Prescription, Dental & Vision Insurance
• Life Insurance
• 100% Company-Paid Mobile Phone Plan
• 3 Weeks PTO + 7 Paid Holidays
• Paid Parental Leave
• Adoption, Surrogacy & Cryopreservation Assistance
• Subsidized Back-up Child/Elder Care & Tutoring
• Career Planning & Coaching
• $5,250 Tuition Reimbursement & 20,000+ Online Courses
• Employee Resource Groups
• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best | www.sogeti.us, This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.

Capgemini ist einer der weltweit führenden Anbieter von Management- und IT-Beratung, Technologie-Services und Digitaler Transformation. Als ein Wegbereiter für Innovation unterstützt das Unternehmen seine Kunden bei deren komplexen Herausforderungen rund um Cloud, Digital und Plattformen.