Information Technology Technician (Part-Time)

The Information Technology Agency has an exciting opportunity for a self-motivated individual who understands that supporting end users is critical to the success of any information technology system. The Information Technology Technician is responsible for performing a wide range of technical support assignments supporting citywide information technology systems, as well as maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals., The Information Technology Technician is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City's health insurance or retirement plans.

The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

Background Investigation

All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following: passing of a polygraph test and the successful completion of a post-offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including if they have: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.

• The information supplied regarding your educational history is examined and verified.

• You must list a history of your residences.

• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.

• Military service records are subject to verification.

• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you). Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process. *, The essential functions typically performed by the Information Technology Technician include, but are not limited to, the following:

• Receives and responds to end-user help desk requests; documents requests in help desk software; provides technical support to end-users.

• Installs, configures, maintains, updates, and troubleshoots computer hardware, software, personal computers (PCs), printers, and peripherals.

• Escalates complex technical issues to higher-level staff and assists with resolution as needed.

• Provides instruction and training to end-users in the operation of computer equipment and software applications.

• Maintains service request records and knowledge base documentation, including ensuring all requests are accurately documented, updated, and completed in alignment with operational standards.

• Tracks and maintains inventory of hardware and peripherals, including surplus and e-waste equipment.

• Configures and deploys mobile devices for end-users.

• Assists higher-level staff with projects and related assignments.

• Job responsibilities will require travel.

• Performs other related duties as assigned., If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.

• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).

• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Do you have experience in IT department experience?, Do you have a High school diploma or GED?, The ideal candidate will possess the following:

• Foster a respectful, collaborative, and customer-service-oriented team environment.
• Work independently while showing strong initiative and sound judgment.
• Exhibit excellent interpersonal and communication skills.
• Communicate clearly, professionally, and in a timely manner with end users, coworkers, and leadership.
• Take ownership of assigned work and follow through on commitments.
• Share knowledge, effective solutions, and process improvements to support team success.
• Interact with teammates and end users with patience, professionalism, and respect.
• Support consistent service delivery by adhering to departmental procedures, documentation standards, and ticket management practices.
• Proactively identify and communicate issues, service risks, or process gaps to help prevent disruptions to team operations.
• Contribute positively to team culture through reliability, collaboration, and openness to feedback.

Additionally, the successful candidate will embody the qualities of a "Five Tool Player" - Leader, Thinker, Communicator, Operator and Public Servant - and the principles of the City's Customer Service Philosophy - Empathy, Respect, and Problem Solving., High school diploma or recognized equivalent., One (1) year of professional work experience in the information technology field, with an emphasis on technical support. Licenses

• Valid Class C California driver's license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

Desirable

• Experience with municipal or other government operations.
• A valid CompTIA A+ Certification or other Information Technology certifications in operating systems, networking, or related technologies.
• A bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field.
• Experience with ServiceNow.

Our mission at the Information Technology Agency is to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments, including the bustling Ontario International Airport. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey! The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.