IT Business Relationship Manager

The Orange County Information Technology (OCIT) - Client Services Division is seeking an experienced and dynamic manager who will provide account management and service delivery support to the Social Services Agency and other departments as needed. The IT Business Relationship Manager interacts closely with County departments and is responsible for overall customer well-being such as monitoring customer satisfaction, understanding customer business practices, proactively addressing issues, and acting as an escalation point-of-contact if needed. The IT Business Relationship Manager will act both as an advocate and liaison between the assigned department and the OCIT organization. The IT Business Relationship Manager's duties and responsibilities include the following:

• Working in a multidisciplinary IT environment, including IT teams and coordinating efforts to meet business goals
• Acting as a strategic partner within the business unit to facilitate IT project initiation, requirements shaping, and prioritization
• Explaining and presenting complex, technical information clearly to different levels of staff, management, and executives
• Maintaining and updating policies and procedures in alignment with best business practices
• Staying informed of policy changes and collaborating with County departments to meet emerging challenges
• Reviewing all IT-purchase requests to ensure compliance, relevancy, and proper funding sources
• Overseeing and developing multi-year technology strategy and financial plans to meet department IT needs and ensure effective service delivery
• Making policy recommendations and business decisions using sound judgement and risk management
• Traveling throughout Orange County and attending staff meetings as needed, along with performing related duties as assigned, Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

In addition to the minimum qualifications, the ideal candidate will possess at least two (2) years of work experience analyzing, researching and communicating complex technical solutions within a business or enterprise IT environment, as well as demonstrated knowledge of IT-related budgets, procurement processes and business operations that support enterprise technology services. The ideal candidate will have experience in the following competencies: Technical Knowledge | Technical Experience

• Ability to analyze, research, and understand technical solutions

• Knowledge of budgets, procurement, and business processes related to IT services

• Experience with Microsoft Office Suite, Office 365 Cloud Services, and mobile devices

• Reviewing and facilitating strategic plans to ensure compliance with program and budget requirements

• Analyzing qualitative and quantitative data to evaluate effectiveness and overall performance of OCIT service delivery

• Utilizing a variety of resources and gathering information to identify areas of improvements and recommend quality improvements Leadership Skills

• Working collaboratively and establishing rapport with staff, managers, and people across County departments

• Acting as the department liaison and providing accurate information related to business programs, business priorities, operations, and technology

• Leading and overseeing OCIT service delivery and enterprise teams to ensure business needs are met

• Building and maintaining positive forward focused customer-oriented work environments

• Foster team atmosphere and reward collaboration Oral and Written Communication Skills

• Collaborating effectively and fostering a positive business relationship with various County departments

• Communicating effectively on sensitive issues, demonstrating excellent conflict resolution skills and diplomacy which leads to successful outcomes

• Developing and maintaining business executive relationships

• Listening effectively and building consensus among diverse groups for the purpose of meeting IT business objectives

• Writing and speaking clearly, succinctly, and persuasively to clearly convey information LICENSE REQUIREMENT Possession of a California Class C Driver License is Required.

Salary may be negotiable within the applicable range of the classification and successful candidate's qualifications, subject to appropriate authorization., Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:

• Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information.

• Paid Leave: Twelve holidays per year plus sick and vacation time

• Health & Dependent Care Reimbursement Accounts

• Dental Insurance: County pays 100% of employee and dependent premiums

• Paid Life Insurance: $100,000 life insurance policy

• Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy

• Paid Short & Long Term Disability insurance programs

• 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service. As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us. As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed. Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community. Community Impact: Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you. Employee Wellness: At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee's health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families. Innovation: The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here. Collaboration: Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here. Equality: At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do. Career Advancement: The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice. Show more