1st and 2nd Line Support Analyst (ICT)

Greetings from Sloka IT Solutions. Title - Junior IT Support Analyst Language - English, Dutch or French The National Institute for Social Insurance for the Self-Employed (RSVZ) protects the social status of self-employed entrepreneurs - from the establishment of their business until after their retirement - and thereby contributes to their social and economic well-being. The IT department is a dynamic environment that responds to technological evolutions. As RSVZ is a federal institution, the stakeholders are Dutch- or French-speaking. The Application Owner / Ops Engineer is an integral part of a development team. Collaboration is multidisciplinary, and each team consists of a Scrum Master, Business Analysts, Developers, Testers, a Product Owner, as well as an AO/Ops Engineer. The AO/Ops Engineer is responsible within the development team for the management and proper functioning of a number of business applications and acts as the Single Point of Contact (SPOC) regarding these applications. He/she is in contact with the helpdesk or technical expert regarding structural issues, with both IT and the business (who in turn represent the users), as well as with external parties. Monitoring and reporting on the team components running in production. Working with the team to find the cause and possible solutions for problems in production. Helping to test the newly developed software to ensure that it continues to function stably. Testing and validating "fixes" for problems in production. Providing support with the release. As a team member, the AO/Ops Engineer also contributes to the development of these business applications. He/she always does this in close collaboration with fellow team members. He/she is responsible (together with the team) for following up on reported incidents. This involves identification, analysis, correction, and testing. Additionally, he/she guarantees the continuity of the applications and, together with the team, is responsible for

and involved in the high-quality delivery of the components. The AO/Ops Engineer advises IT colleagues and users on the development of new projects within the domains and applications for which the team is responsible Oracle) SQL Level Junior Most recent experience Any time ~ .Net Level Junior Most recent experience Any time ~ Active directory Level Junior Most recent experience Any time ~ Azure DevOps Server Level Junior Most recent experience Any time ~ Dynatrace Level Junior Most recent experience Any time ~ Level Junior Most recent experience Any time ~ Level Junior Most recent experience Any time ~ IT Service Management (Servicenow) Level Junior Most recent experience Any time ~ Knowledge of CI/CD pipelines is a plus Level Junior Most recent experience Any time ~ MS Power shell Level Junior Most recent experience Any time ~ MS Windows Server Level Junior Most recent experience Any time ~ Python is a plus Level Junior Most recent experience Any time ~ Writing queries Level Junior Most recent experience Any time ~ Working according to Scrum Methodology Level Junior Most recent experience Any time Languages: Dutch or French Level Native English Level Passive knowledge