Content Designer (6-Month FTC)
Role details
Job location
Tech stack
Job description
PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. What you'll be doing We're looking for someone to help bring our digital experiences to life. You'll be the expert on the copy, tone and personality of apps and websites our customers rely on every single day. Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do. You'll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics. As a Content Designer, it'll be your role to: Create engaging, readable, accessible content that gives our customers great digital experiences. Develop genuine empathy for people, understanding their needs, aspirations and challenges. Take ownership as the content expert in an agile environment. Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences. Share expertise to help shape the overall design approach. Provide consistency in the way we have conversations with customers across topics and touch points. Promote and demonstrate how effective writing helps customers. Why join us? If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it. What we're looking for At least 3 Years experience as a Content Designer, UX writer, or conversation designer. Familiarity working in a complex landscape - ideally financial services. A, collaborative mindset ready to be a part of a, The role involves being the expert on copy, tone, and personality for apps and websites, combining research and insights with clear language to refine customer conversations. The Content Designer will create engaging, readable, and accessible content while taking ownership as the content expert in an agile environment.
Requirements
Content Design, UX Writing, Conversation Design, Research, People-focussed Language, Feedback, Agile, Strategic Thinking, Accessibility, On-brand Content, Stakeholder Management, Figma, Writing, busy multi-disciplinary team, Flexibility in writing on-brand content in multiple tones of voice. Confidence in writing concise, clear and consistent copy for different channels. The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams. Experience using and collaborating in Design platforms, such as Figma. We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%