IT Technician

Embark on a rewarding career journey as an IT Technician, where you will play a critical role in supporting the technology infrastructure that powers our business operations. The IT Technician is responsible for providing technical support, managing IT service tickets, maintaining hardware and software systems, and supporting cybersecurity initiatives across the organization.

In this role, you will troubleshoot technical issues, support end users, maintain secure and reliable systems, and collaborate with cross-functional teams to ensure technology performance and security standards are met. This position offers the opportunity to apply your technical expertise in a fast-paced manufacturing environment while supporting systems that contribute to mission-critical military and industrial products., * Respond to and resolve IT support tickets in a timely and professional manner.

• Provide technical support for servers, desktops, laptops, printers, networking equipment and peripheral equipment.
• Install, configure, troubleshoot, and maintain hardware and software systems.
• Support user onboarding/offboarding, account setup, and access management.
• Maintain inventory of assets and equipment.
• Assist with network connectivity and basic infrastructure troubleshooting.
• Monitor and apply software updates, patches, and antivirus protections.
• Support cybersecurity initiatives, including MFA, endpoint security, phishing awareness, and incident response activities.
• Document technical procedures, system configurations, and issue resolutions.
• Collaborate with internal teams and external vendors to support business technology needs.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field preferred.

• Minimum of 2 years of experience in IT support, help desk, or technical support roles.
• Experience troubleshooting and supporting Windows operating systems, desktop/laptop hardware, printers, and peripheral devices.
• Working knowledge of RBAC user account administration, networking concepts and security concepts.
• Experience using IT ticketing systems and remote support tools.
• Ability to lift and move IT equipment up to 50 lbs. as needed.
• Ability to work onsite

Preferred Qualifications

• Associate degree in Information Technology, Computer Science, or related technical field.
• Experience supporting manufacturing or industrial environments.
• Familiarity with Active Directory, network infrastructure, VPN connectivity, and hardware imaging/deployment.
• Experience supporting cybersecurity initiatives, multi-factor authentication (MFA), and endpoint security solutions.
• Knowledge of enterprise resource planning (ERP) systems or manufacturing software environments.
• CompTIA A+, Network+, Security+, Microsoft, or related technical certifications.
• Prior experience with inventory tracking and IT asset management systems.

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * Competitive pay range of $20.00 - $30.00 Hourly - Overtime eligible
• Four-day work week
• On-site role (relocation assistance provided)
• 401(k) plan and Employee Stock Ownership Plan (ESOP)
• Medical, Dental, Vision, and Life Insurance, plus Employee Assistance Program (EAP)
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Tuition reimbursement program

At Espey, you'll join a team that values innovation, reliability, and continuous improvement in support of mission-critical technologies. This is an opportunity to grow your career while contributing to work that has a meaningful impact on defense and industrial applications. If you are looking for a stable, forward-thinking organization that invests in its people and offers strong long-term benefits, Espey is the place to build your future.

Come join us at Espey, where we're shaping the future. As industry leaders in manufacturing high-quality power conversion solutions, we specialize in serving mission-critical military and rugged industrial sectors designed for the harshest and most demanding environments. With over 90 years of experience, Espey is synonymous with innovation and reliability, delivering essential power supplies and transformers that support the safety and success of our military personnel. As a publicly traded company on the NYSE (ESP), we are committed to excellence across every aspect of our operations - from engineering and manufacturing to testing, technology, and cybersecurity. Located in the vibrant city of Saratoga Springs, NY, just 30 minutes from the state capital and within easy reach of major metropolitan centers like New York City, Boston, and Montreal, Espey offers a unique opportunity to build a rewarding and meaningful career. If you are ready to support critical technologies and help drive operational excellence, join us at Espey. Let's build the future together!