Application Production Support Engineer

We are seeking a Site Reliability Engineer III to join our dynamic team. The ideal candidate will have strong experience in application production support for real-time banking platforms, incident and problem management, Unix/Linux, SQL, and monitoring tools such as Splunk and a proven ability to restore service quickly, determine root cause, and implement preventive solutions across mission-critical payments and banking applications., * Provide 24x7 follow-the-sun operational support for real-time banking and payments applications.

• Investigate and troubleshoot production incidents, lead incident bridges, and coordinate resolution with all required stakeholders.
• Perform in-depth technical analysis across Unix/Linux, databases, logs, and monitoring tools to restore service and stabilize platforms.
• Conduct post-incident reviews to determine root cause and implement mitigating and preventive measures.

• Proficiency with Unix/Linux for application support, log analysis, and troubleshooting.
• Strong SQL skills with experience on Oracle and related database query languages.
• Hands-on experience with monitoring and observability tools such as Splunk.
• Background in application support processes including incident, problem, change, release, and risk governance.

Preferred Skills:

• Experience with IBM WebSphere and enterprise payments platforms.
• Familiarity with ITSM tools and modules such as Remedy Incident, Problem, and Change Management.

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.