IT Support Engineer L1/L2

• Provide onsite and remote support for business clients
• Operate within ConnectWise and structured service processes
• Troubleshoot Windows 10/11, Microsoft 365, and Entra ID environments
• Support WatchGuard firewall environments and VLAN-based networks
• Assist with Intune and endpoint management deployments
• Restore from backup and support disaster recovery processes
• Participate in structured cabling and site fit-outs when required
• Assist with national rollouts and multi-location deployments
• Maintain clean documentation and disciplined ticket updates
• Grow into increasing technical responsibility over time

This is a hands-on role. You will be at client sites. You will rack equipment. You will configure firewalls. You will learn how real business IT works.

• 3 to 6 years of IT support experience
• Strong Windows and Microsoft 365 knowledge
• Experience working inside business networks
• Working knowledge of switching, basic routing, and VLAN concepts
• WatchGuard experience strongly preferred
• Familiarity with Intune or endpoint management tools preferred
• Ability to lift equipment and work in active deployment environments
• Valid driver's license and insured vehicle

Certifications are welcome. Competence and accountability matter more.

We are an Enterprise Technology Management firm operating across 20+ states, supporting multi-location education, franchise, healthcare, retail, and professional services organizations. We design, secure, deploy, and manage complete technology ecosystems. Firewalls. Cloud. Structured cabling. Security. Microsoft environments. National rollouts. Founded in 1991, VienerX continues to scale nationally with strong recurring revenue and long-term client partnerships. We are seeking an advanced Level 1 to solid Level 2 engineer who wants more than ticket closing. This role is for someone who wants exposure to real infrastructure, security architecture, and multi-site environments.