Desktop Support Technician

Our client is going to be looking to add a contractor to perform IT support with their team at their Kentwood location. They are looking for someone that is comfortable and experienced providing hands on IT support for Tier 1 & some Tier 2 issues in support of their office and manufacturing environment. They have roughly 120 employees out of this location that includes office workers as well as manufacturing employees and plant floor devices. They are big on quality fixes over quantity fixes so they are seeking someone with a good troubleshooting background , enjoys seeing tickets thru to completion, and documenting any pertinent information during the process., * Serving as first POC for It support inquiries - including desktop, laptop, mobile devices, peripherals, and basic networking issues

• Ticket ownership - utilizing their Service Desk Plus system to create, prioritize, and document requests thru the tool.
• PC Life Cycle Support - image/provision devices, deploy and troubleshoot applications, configure peripherals, and end life cycle things like decommissioning and coordinating with vendors for warranty repairs
• New employee onboarding/offboarding for accounts and hardware
• Basic IAM tasks - creating/modifying accounts in AD and Entra, d-list distributions, and group changes
• Support for M365 tools like Outlook, Teams, OneDrive/Sharepoint basics
• Strong partnership with manufacturing users and the escalation points of any plant related software
• Escalation management - recognizing when an issue exceeds scope of Tier 1 and providing detailed notes to escalation points
• Knowledge base and documentation of articles
• Asset tracking/inventory management - assist as needed and make sure policies are adhered to with new/decommissioned devices
• Help out with special projects (Refresh, small roll outs, etc.)

• Strong troubleshooting skills including basic network concepts like IP/DNS/DHCP/Wi-Fi fundamentals
• Experience using a ticketing system before and understanding basics
• Microsoft suite experience including Windows 10/11, M365 services support, and remote support tools too.
• Great customer service skills and desire to learn new tools and processes, * Experience with Entra ID troubleshooting and support
• End point management experience thru Intune
• Any network troubleshooting related to switch ports, VLAN concepts, cabling, or printer networking/mapping
• Experience supporting VOIP or Teams calling services
• Any experience with multi-functional printers like Zebra, Ricoh, etc.
• Certifications specifically around A+, Network+ and ITIL Foundations

This is a Contract position based out of Kentwood, MI.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.