Support IT

In a dynamic and collaborative environment, you will act as a key point of contact for end users while actively contributing to infrastructure support and local IT projects., * Provide onsite IT support to end users (hardware, software, collaboration tools, mobility, meeting room technologies, etc.)

• Manage and resolve Level 1 and Level 2 technical incidents
• Participate in the deployment and follow-up of local and global IT projects
• Support users in the adoption of digital tools and deliver user training when required
• Ensure an excellent user experience and maintain a high level of service quality
• Collaborate with global IT teams and external vendors
• Support the management and maintenance of IT equipment and infrastructure
• Contribute to quality, compliance, and internal IT procedures
• Participate in continuous improvement initiatives for IT services and processes

• Degree in Computer Science, Information Technology, or equivalent experience
• Minimum 2 to 3 years of experience in IT support and/or infrastructure roles
• Hands-on experience providing end-user support in a professional environment
• Good knowledge of Microsoft environments (Office 365, Outlook, Teams, Windows)
• Familiarity with infrastructure technologies including desktops, mobility, networking, and conferencing solutions
• Initial experience or strong interest in IT projects and user enablement/training
• Knowledge of ITIL or IT support best practices is a plus
• Experience working in a regulated environment is considered an advantage
• Fluent French / Professional English is mandatory