Senior Commerce Business Analyst

• Drive the deployment and market adoption of Brand retail digital signage CMS, object recognition and other Brand retail technological stack in line with clients' policies and guidelines and Brand retail roadmap
• Translate business requirements and consumer experiences into business/functional design in collaboration with internal and external stakeholders, architects, information services & data teams
• Centralize and manage end-user requests related to Brand retail technology
• Define, prepare and review test scenarios & templates that reflect business requirements
• Ensure end consumer satisfaction with technological solutions
• Business support in the technology delivery process and streamlining business processes for technological providers and technology end users (Brand retail central function, markets, regions, other central functions (legal, security, data privacy, etc.))
• Ensure technological consistency, availability of historical data and smooth transition from legacy technology to updated tech stack
• Contribute to the development of a technological knowledge base for efficient Run & Support
• Extend stakeholder awareness and knowledge about Brand retail technological stack by providing them with toolboxes, dashboards and organizing info sessions covering Brand retail tech. capabilities, best practices and guidelines, 2 volunteer days for charitable activities Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assistance program to support your well-being 40-hour week & overtime compensation

Flexible working hours model (flextime) State-of-the-art, creative office space with ergonomically equipped workstations Full access to Dentsu Academy, on-site learning sessions, online language courses Referral bonus program ️Workation possibility Team events: company parties, monthly breakfasts, aperos

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

• Bachelor's degree in a relevant subject (Digital project management, MultiMedia, Brand Retail)
• Have a proven track record of delivering projects, including digital platforms
• Strong documentation skills
• Strong project management skills

Additional requirements / experience

• Experience with digital environment and related regulatory aspects (e.g. data privacy, legal, information security, etc.)
• Experience working successfully in a global, multicultural organization
• Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
• Proven ability to work effectively across functions
• Proven ability to build a strong partnership and trust with partners and management within an organization
• Strong organization skills
• Fluent in written and spoken English
• 2 days per week working at the client's location in Lausanne

We Dream. We Do. We Deliver.

Als data-driven Full-Service-Agentur mit Fokus auf Customer Experience Transformation arbeiten wir mit den Top-500-Unternehmen aus der gesamten DACH-Region und Osteuropa zusammen. Unsere Wurzeln liegen in der Schweiz: Merkle DACH ist aus einer Partnerschaft der zwei führenden Digital-Agenturen Namics und Isobar entstanden. Wir sind Teil von Merkle, dem größten Unternehmen des dentsu-Netzwerks und vereinen mehr als 66.000 Digital-Fans in 146 Ländern unter einem Dach – und gemeinsam erwecken wir Marken zum Leben.

Wir sind mehr als 1.200 Digital-Expert*innen mit Know-how in Digital-Strategien, MarTech- Plattformen, Werbemittel, UX, CRM, Daten, Commerce, Mobile, Social Media, Intranet und CMS. Dabei arbeiten wir mit unseren Partnern Adobe, Microsoft, Oracle, Salesforce, Sitecore, SAP u. v. m.