Technology Service Desk Assistant

As a Technology Service Desk Assistant, you'll be a key part of our Service Desk team, supporting colleagues across the organisation with administrative support, system updates and first-line IT support. This is an ideal entry-level IT role for someone who is organised, customer-focused and eager to grow their career in technology.

In this IT support role, you'll gain hands-on experience in a busy Service Desk environment, building your technical knowledge while delivering excellent customer service. You'll support day-to-day operations and help ensure our technology services run smoothly.

What you'll be doing

You'll make a real impact by:

• Logging and managing IT support tickets within a busy Service Desk environment
• Providing friendly, patient first-line technical support to colleagues
• Maintaining the IT asset register, including equipment tracking and warranties
• Ordering IT equipment, monitoring stock levels and supporting procurement
• Updating system documentation and knowledge bases
• Supporting wider Technology Services administration, including scheduling and telecoms tasks
• Ensuring all IT records, systems and data are accurate and well-maintained

If you love helping people, enjoy solving problems and want to start your career in IT and technology services, this could be the perfect opportunity., * Strong communication skills and a passion for customer service and IT support

• Good IT, numeracy and literacy skills, including experience using Microsoft Office
• The ability to organise your workload, meet deadlines and maintain accurate records
• Experience working in a customer-focused or helpdesk environment
• A commitment to inclusive, respectful and collaborative working

We offer excellent benefits including:

• 35 hour working week as standard
• Generous annual leave package with the ability to buy more (or sell!)
• A fabulous benefits package to support your own wellbeing including a healthcare cash plan, counselling and support helpline, support with bus and tram passes, shopping discounts and many more

Ready to start your career in IT support and technology services?