NOC Analyst

Location: London

Duration: Permanent

Key Essential Skills:

• Strong experience working with Control-M (batch monitoring) or other job management tools.
• Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
• Experience working in a technical role within a Managed Services environment.
• Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP).
• Exceptional problem-solving skills and a proactive approach to issue resolution.
• Exceptional communication skills - both written and verbal.
• Knowledge of ITIL frameworks and best practices.
• An ability to explain technical content to non-technical audiences.

Desirable Skills:

• Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.).
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
• Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships.
• An ability and interest in understanding new technologies and integrating them into existing workflow and processes.
• A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Overview:

This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment.

Role & Responsibilities:

• The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures, errors and alerts that occur during processing ensuring they are escalated in a timely manner to minimise production issues and to not breach SLA. Issues are escalated to support teams and owned by the Operations team or application teams and are seen through to resolution to maintain integrity of production systems. It also manages the Production Control-M environment; the Operations team are also responsible for documentation standards to ensure that they are maintained and current.
• Good technical understanding of Control-M automated job scheduler
• Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA's are met.
• Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve.
• Escalate issues to appropriate 2nd/3rd line support teams and manage them to resolution.
• Manage the monitoring of Seebeyond Feeds and other application feeds to ensure smooth delivery and running of business applications.
• Manage and participate in 24 x 7 shift rota pattern ensuring all shifts are appropriately covered at all times for holidays and sickness.
• Identify processes for automation and improvement and implement them in the automated batch application (Control-M)

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

To see our list of core capabilities please click here.

• Strong experience working with Control-M (batch monitoring) or other job management tools.
• Extensive experience in NOC operations, including monitoring tools (SolarWinds) and incident management.
• Experience working in a technical role within a Managed Services environment.
• Knowledge of networking fundamentals (eg, LAN, WAN, VPN, TCP/IP).
• Exceptional problem-solving skills and a proactive approach to issue resolution.
• Exceptional communication skills - both written and verbal.
• Knowledge of ITIL frameworks and best practices.
• An ability to explain technical content to non-technical audiences.

Desirable Skills:

• Knowledge & Support of Wintel systems (Windows Server, Active Directory, etc.).
• Certifications such as CCNA, ITIL Foundation Certification, Microsoft Certified: Azure Administrator Associate (or equivalent Wintel certifications).
• Approachable and pro-active with excellent interpersonal skills, experience building inter team relationships.
• An ability and interest in understanding new technologies and integrating them into existing workflow and processes.
• A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.