2nd Line IT Support Engineer

Circle Recruitment
Wokingham, United Kingdom
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
£ 31K

Job location

Wokingham, United Kingdom

Tech stack

Azure
Cloud Computing
Dynamic Host Configuration Protocol
DNS
Virtual Private Networks (VPN)
Network Troubleshooting
Microsoft Office
Windows Server
Virtual Desktops
Networking Basics
Remote Desktop Services
SharePoint
TCP/IP
Microsoft InTune
Deployment Automation

Job description

A strong 2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required., * Provide 2nd line support for all customers via phone, email or face-to-face

  • Provide an escalation point for 1st line colleagues.
  • Offer technical guidance aligned with industry best practices for both clients and internal teams.
  • Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
  • Identify and drive through opportunities for improvement/change via the Service Improvement.

Requirements

  • Previous escalation IT support - 2nd Line
  • MSP Experience highly advantageous
  • Windows Server administration & troubleshooting
  • Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online)
  • Azure Virtual Desktop, Remote Desktop Services
  • General networking administration - TCP/IP, DNS, DHCP, VPNs
  • Full UK Drivers licence is essential

Preferred (not essential):

  • Good Intune/MDM experience
  • Autopilot
  • MFA/Conditional Access Policies

This is a customer-facing role working with an approachable and supportive management team, who encourage active learning and support their staff to develop towards their goals through on the job and online learning. As a company who foster development, this is your ticket to work your way up the career ladder and grow within the business., * 1st line

  • 2nd line
  • Cloud
  • IT Helpdesk
  • Azure
  • IT Service desk
  • Endpoint
  • Intune
  • IT Support
  • Windows Server

Benefits & conditions

  • Starting salary £28K-£31K DOE
  • 29 days annual leave (inc. Bank Holidays)
  • Contributory pension scheme
  • Plenty of training and development opportunities e.g. Microsoft Certifications
  • Plus much more

Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team.

Key skills: Windows Server, 1 line, 2 line, IT Support, IT Helpdesk, Office 365, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, reading, Winnersh, wokingham, berkshire, padworth, bracknell, maidenhead, basingstoke

Apply for this position