Network Support Specialist

Grapevine Colleyville
Grapevine, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Grapevine, United States of America

Tech stack

Microsoft Windows
Macintosh Computers
iOS
Apple Mac Systems
Systems Engineering
Communications Protocols
Computer Networks
Networking Hardware
Network Troubleshooting
Network Layer
Student Information Systems
TCP/IP
Wide Area Networks
Wireless Networks
Network Support
Cisco networks

Job description

Manage projects, tasks, tickets, as assigned in a timely manner.

  • Ensure that appropriate/correct communication protocols (e.g. TCP/IP etc.) and hardware connectivity topologies are correctly utilized across the WAN.

  • Provide on-site installation, troubleshooting, and problem resolution of network hardware connectivity for campus administrative/instructional users.

  • Provide on-site installation, troubleshooting, and problem resolution of APC battery backup systems.

  • Provide on-site installation, troubleshooting, and problem resolution of network software connectivity for campus administrative/instructional users.

  • Support District-wide wireless networks as needed.

  • Maintain con?dentiality of and a ?duciary approach toward all departmental and district information, data, forms, etc. (i.e., normal/con?dential memos/correspondence within department/District, passwords, payroll/personnel information, student information, etc.)

  • Work collaboratively with Network and Systems Engineers to ensure a team approach to District LAN and WAN systems.

  • Perform other duties/assignments as assigned by supervisors.

  • Take the initiative to develop needed professional skills appropriate to job assignments.

Requirements

2 plus years of college or experience in a related ?eld preferred

Special Knowledge / Skills:

  • Knowledge of WAN/LAN-based TCP/IP.

  • Knowledge of Cisco Meraki Wireless Networking and Protocols

  • Knowledge of APC battery systems

  • In-depth knowledge of Windows Operating Systems, Win10 and above, and Apple Operating Systems OS X and above.

  • Experience supporting and troubleshooting Cisco Layer 2 Switch IOS's

  • Experience with/understanding of Cisco Layer 3 Switches and Routers

  • Experience con?guring network devices, APC Battery backup, and other devices as required/needed.

  • Ability to work e?ectively with Technology and other District personnel.

  • Perform all job functions with a high degree of accuracy.

  • Ability to follow oral and written instructions and make sound, independent decisions when necessary.

Minimum Experience:

Two years working with WAN/LAN networks and troubleshooting and repairing network issues for Windows PCs, Chromebooks, Macs, Printers, Ipad's and other network-connected devices

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