ServiceNow ITOM Engineer (Discovery / CMDB / Service Mapping)

Hadiamondstar Software Solutions LLC
Washington, United States of America
5 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Washington, United States of America

Tech stack

JavaScript
Microsoft Windows
API
Amazon Web Services (AWS)
Server Applications
Azure
Unix
Cloud Computing
Configuration Management Databases
Configuration Management
Information Systems
Databases
System Configuration
Noise Reduction
Linux
DevOps
Monitoring of Systems
Web Servers
Networking Hardware
Server Administration
Simple Object Access Protocol (SOAP)
Systems Integration
Virtualization Technology
Datadog
Scripting (Bash/Python/Go/Ruby)
Google Cloud Platform
Load Balancing
ServiceNow IT Service Management
ServiceNow IT Operations Management
Information Technology
Network Server
Api Management
ServiceNow

Job description

We are seeking a hands-on ServiceNow ITOM Engineer responsible for designing, implementing, and maintaining ServiceNow IT Operations Management (ITOM) capabilities including Discovery, CMDB, Service Mapping, Event Management, and integrations with observability platforms such as Datadog.

This role will focus on building and maintaining automated infrastructure discovery, ensuring CMDB data accuracy, supporting monitoring integrations, and improving service visibility across hybrid environments. The engineer will work closely with infrastructure, cloud, DevOps, and observability teams to ensure reliable configuration data and operational automation.

The ideal candidate is highly technical, comfortable troubleshooting discovery patterns, MID server issues, integrations, and CMDB data quality challenges.

Core Responsibilities

ServiceNow Discovery Implementation Configure and maintain ServiceNow Discovery across enterprise environments. Build and troubleshoot discovery schedules, probes, sensors, and patterns. Maintain discovery credentials and credential affinity rules. Support discovery of Windows, Linux, Unix, network devices, databases, storage systems, containers, and cloud infrastructure.

CMDB Engineering Maintain CMDB data accuracy, completeness, and integrity. Support CI lifecycle management including creation, reconciliation, and retirement. Implement identification and reconciliation rules. Assist with CMDB health dashboards and remediation of data quality issues.

Service Mapping Build and maintain Service Mapping for businesscritical applications. Map infrastructure dependencies including load balancers, web servers, application servers, and databases. Troubleshoot mapping failures and refine patterns.

Event Management & Monitoring Integration Integrate enterprise monitoring and observability platforms such as Datadog with ServiceNow ITOM Event Management. Configure event ingestion, alert correlation, noise reduction, and automated incident creation in ServiceNow. Build workflows to enrich alerts with CMDB data and service context. Support bidirectional integrations between monitoring tools and ServiceNow for incident lifecycle automation.

MID Server Management Deploy and maintain MID Servers for discovery and integrations. Monitor MID Server health, capacity, and connectivity. Troubleshoot firewall, credential, or connectivity issues affecting discovery.

Automation & Integration Develop automation using Flow Designer and IntegrationHub. Build REST/SOAP integrations between ServiceNow and platforms such as Datadog, infrastructure monitoring tools, and cloud APIs. Implement automated remediation workflows triggered by monitoring alerts.

Platform Support & Continuous Improvement Support ServiceNow upgrades and patching. Improve discovery coverage and reduce manual CI management. Document configurations, patterns, and operational procedures.

Requirements

Bachelor s degree in Computer Science, Information Systems, or related field (or equivalent experience). 3 7+ years of hands-on ServiceNow platform experience. Strong experience with ServiceNow Discovery and CMDB. Hands-on experience integrating monitoring platforms such as Datadog with ServiceNow. Experience configuring MID servers and troubleshooting discovery issues. Experience with infrastructure technologies including Windows, Linux, networking, virtualization, and cloud. Understanding of ITIL processes such as Incident, Change, and Configuration Management.

Preferred Qualifications

Experience implementing ServiceNow Service Mapping. Experience with Event Management and alert correlation. Experience with Datadog event/alert integrations with ServiceNow Incident Management. Experience with cloud discovery (AWS, Azure, Google Cloud Platform). Experience implementing Common Service Data Model (CSDM). ServiceNow certifications:

  • Certified System Administrator (CSA)
  • Certified Implementation Specialist Discovery
  • Certified Implementation Specialist ITOM

Technical Skills

ServiceNow Discovery (patterns, probes, sensors) CMDB data modeling and governance MID Server architecture Service Mapping configuration Event Management integration Datadog monitoring and alert integrations API integrations (REST/SOAP) Infrastructure knowledge (servers, network devices, databases) Cloud platforms (AWS, Azure, Google Cloud Platform) Scripting (JavaScript within ServiceNow platform)

Key Success Metrics

Increased discovery coverage across infrastructure Improved CMDB health score Reduction in duplicate or orphaned CIs Improved service mapping coverage Faster incident response through monitoring-to-ServiceNow automation Reduced alert noise through event correlation

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