Help Desk / Field Support Technician

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\times7\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895., * Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware.

• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line-of-business software.
• Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on-site and remote staff.
• Relocate, install, configure, and maintain network-connected computing assets, local printers, and peripheral equipment.

Do you have experience in iOS?, * 2-4 years of technical experience in an enterprise endpoint support or field technician role.

• Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.

Preferred Skills & Certifications:

• CompTIA A+
• Microsoft 365 Certified: Fundamentals
• Familiarity with basic server virtualization concepts (Hyper-V environments)
• Prior experience or exposure to housing management systems (such as Yardi) is a plus.