CCAI Voice AI Solutions Developer

This position involves designing, developing, and demonstrating conversational AI prototypes for voice and chat customer interactions. The role requires a senior-level technical expert skilled in Google Cloud Platform, Dialogflow CX, and related AI tools, with the responsibility of creating end-to-end customer journey solutions, proofs-of-concept, and stakeholder presentations. The candidate will collaborate across teams to enhance customer experience through innovative AI-enabled communication solutions and ensure seamless deployment and knowledge transfer., * Design, build, and demonstrate AI prototypes for voice IVR and chat using Dialogflow CX, CCAI Platform, and Agent Assist, focusing on intents, flows, routing logic, and customer journey mapping.

• Research and develop new AI prototype ideas aimed at improving customer engagement and streamlining business operations.
• Create proofs-of-concept (POCs), deliver presentations to leadership and stakeholders, and conduct knowledge transfer sessions.
• Develop comprehensive documentation for architecture, setup procedures, configurations, runbooks, and known issues to facilitate smooth handover to development teams.
• Develop and maintain Google Cloud and CCAI tools, including Dialogflow CX, CCAI Agent Assist, Firestore, BigQuery, and Cloud Run, utilizing Python and Java for service development and integrations.
• Collaborate with cross-functional teams to understand Genesys Cloud platform integration requirements and coordinate end-to-end delivery.
• Build and deploy webhook services and back-end integrations using Python and Java, implementing API communication and service orchestration for production environments.
• Implement event-driven, serverless solutions on Google Cloud Platform using Cloud Run, Cloud Functions, and Pub/Sub messaging.
• Containerize microservices with Docker and incorporate Kubernetes concepts as needed for deployment orchestration.
• Build and maintain real-time audio streaming pipelines between Genesys AudioHook and GCP, enabling live transcription and AI-driven insights through speech-to-text technologies.
• Troubleshoot and improve system performance and reliability by analyzing telemetry data via Google Logs Explorer and Cloud Monitoring, targeting latency reduction and customer experience enhancement.

• Proven experience with designing and deploying conversational AI and voice automation solutions, particularly with Dialogflow CX and CCAI Platform.
• Strong proficiency in Google Cloud Platform services such as Cloud Run, Cloud Functions, Compute Engine, Pub/Sub, BigQuery, Firestore, and Terraform.
• Expertise in Python and Java for developing services and integrations, along with containerization using Docker.
• In-depth understanding of Genesys Cloud platform and experience with cross-team coordination for complex projects.
• Demonstrated ability to build webhook services and back-end integrations for virtual assistants using API and service-to-service communication patterns.
• Experience developing serverless and event-driven architectures within GCP.
• Knowledge of speech-to-text processing, audio streaming pipelines, and real-time transcription solutions.
• Excellent documentation skills, including architecture diagrams, setup guides, and runbooks.
• Availability to work in a hybrid environment with on-site presence as required.
• Relevant Google Cloud and Customer Engagement Suite certifications preferred, such as Google Professional Cloud Developer and Customer Engagement AI - Technical Expert.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service. GDH Benefits GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.