Help Desk Technician

As a Help Desk Technician, you will be responsible for providing one-on-one and phone-based support to computer users; installs, configures, and troubleshoots computer hardware, software applications and associated networking connectivity., * Ability to add an internal or external peripheral, update system BIOS, replace a hard disk, replace a power supply, replace a keyboard or mouse

• Be able to add paper, replace toner, clear paper jams and troubleshoot basic printer problems. Ability to use the Printer Administration to manage printers, jobs, and user rights to print
• Be able to follow written instructions to install and perform basic configuration of a workstation running Windows 10. The ability to install service packs or application updates
• Ability to configure a DHCP client or static IP address. Ability to perform basic TCP/IP troubleshooting with the standard IP tools such as Ping, Trace Route, and IP configuration
• Be able to trouble shoot basic user level issues in Windows 10 such as logon issues, application issues and reading the log files and event viewer
• Ability to lock and unlock a user account rest a user's password assigns user groups and files level security within Active Director. Be able to add and remove users as needed
• Be able to add change or delete O365 user profiles as well as the ability to configure a Microsoft Outlook client.
• Ability to support and maintain Active Directory structure within a multi-domain environment
• Be familiar with ticketing platforms (Cherwell, Jira Service Desk) and ITIL methodologies

At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:

• Comprehensive medical, dental, and vision insurance
• Matching 401(k) retirement savings plan
• Competitive base salary
• Nine paid holidays and a generous paid time off (PTO) program
• Tuition reimbursement to support continued education
• Company-sponsored training and career development opportunities
• Pet insurance and many other valuable perks

We are also honored to support those who have served our country. Rain for Rent has earned the 2025 Military Friendly® Employer Gold designation, recognizing our commitment to hiring and supporting veterans. Vets - Rain for Rent® When you join the Rain for Rent team, you're not just building a career-you're building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.

Rain for Rent does not accept 3rd party applicants

Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.

Estimated Rate of Pay rate: $23.00- $32.00 per hour

At Rain for Rent, we move water-every day. As the leading provider of temporary liquid handling solutions, we're recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time-and done right the first time. To learn more about Rain for Rent please check out this short 2 minute YouTube video here. Rain for Rent employees take great pride in being part of a family-owned company with a rich history. In May 2024, we proudly celebrated 90 successful years in business. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent remains committed to delivering consistent, high-quality products and services to our customers. Honesty and integrity are at the heart of everything we do. Our team is dedicated to exceeding customer expectations by providing exceptional service and maintaining the highest standards of quality.