System Administrator

• On-site in Falls Church, VA Shifts: Wed - Sun 6am - 2:30pm EST OR Thu - Sun 6am - 4:30pm EST.
• Work schedules are subject to change, based upon the needs and direction of the customer.
• The onboarding/transition period requires on-site support Monday - Friday, up to 60 days, prior to resuming the posted shift., Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:
• Support a 24x7x365 IT Operations environment and support the team process and participate in cross-functional teams.
• Administer, maintain, and enhance IT infrastructure, including physical and virtual servers, storage, and network systems.
• Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow, maintain accurate documentation and communication throughout.
• Troubleshoot and resolve hardware, software, and network issues across Windows, Linux and Cisco environments.
• Coordinate with external partners for escalated issues beyond program control.
• Manage Active Directory and core IT services, including user access, patch management, and system updates.
• Implement and maintain cybersecurity controls in compliance with DoD and organizational security standards; conduct audits and security assessments as required.
• Develop and maintain disaster recovery and business continuity plans; manage and test backup and recovery procedures.
• Create and maintain detailed documentation, system diagrams, and standard operating procedures to ensure operational continuity.
• Analyze recurring issues and recommend process or system improvements to enhance efficiency and customer satisfaction.
• Provide technical guidance and mentorship to end users and junior IT staff as needed.
• Other duties as assigned.

• Basic Required Qualifications and Skills: Note: These are mandatory items that all candidates must have when submitting an application to IMC for this position. Please ensure that your submission addresses each of these requirement items. Candidates without these required elements will not be considered.
• High School Diploma or equivalent required.

At start date, must possess a valid IAT Level II certification in ACTIVE status.

o In addition, must obtain a computing environment certification (e.g., CySA+) within six months of hire.

o When 8140 requirements are implemented on program/contract, employees will need to conform to 8140 certification standards.

• 3+ years of related experience in System Administration and/or IT Operations environment.

Experience with:

o ServiceNow ticketing systems

o MS Windows Server 2019

o Active Directory administration

o Linux and Cisco network systems

Extensive knowledge of:

o MS Windows 10 and MS Office

o Virtualization, patch management, and network security principles

• Physical Requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing. Demonstrated ability to exercise independent judgment, prioritize work, and resolve complex issues with minimal supervision.
• Excellent organizational and time management skills, with ability to collaborate effectively and adapt to changing operational needs, with strong problem-solving and decision-making skills, while supporting a fast-paced and ITIL transitional environment.
• Excellent communication skills, both verbal and written to support incoming customer support calls and emails, with ability to maintain confidentiality and professional decorum.
• Please note that pursuant to a government contract, this specific position requires U.S. Citizenship.
• All applicants must have active DoD SECRET clearance day one and prior to entry on duty.

Desired Qualifications and Skills: It is desirable that the candidate have the following qualifications:

• Bachelor's degree in information technology, or a related technical discipline, or the equivalent

combination of education, technical certifications or training, and work experience.

• Multiple computing certifications in active status.