Technical Support Advisor (French - speaking) On Site -MI36

We are looking for Technical Support Agents with French to provide technical assistance to a project with a world leading software development company. If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply!, Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
• Log all incoming calls and accurately complete case notes in the call tracking database

Excellent interpersonal and communication skills: French Native + Spanish or English Advanced

• Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)
• Ability to handle diverse customer situations, with empathy and professionalism.
• Critical and logical thinking for effective problem solving

Full time (39h/week), permanent contract, Shift: 09:00 - 18:00 / Monday - Friday - Training 4/5 weeks

• Salary package of 19,738 euros gross/year
• Excellent work environment (multicultural)
• Good work-life balance
• Extensive training on the product, cutting-edge technologies and highly demanded in the market.
• Important possibilities for development and promotion within the company, nationally and internationally.
• Office based role in our friendly location in A Coruña.
• Financial assistance for your relocation, if you live outside A Coruña. If you think you fit the position or want more information about it, we invite you to apply, we will be happy to work with you! Concentrix is an equal opportunity employer