Marketplace Consultant
Role details
Job location
Tech stack
Job description
More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this virtual shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
With increasing complexity of today's ecommerce and rise of opportunities, the Strategic Account Services Team aims to leverage the full potential of each Amazon Selling Partner on Amazon. Our team provides leading-edge strategic consultancy using a data-driven, collaborative, and customer-focused approach to support our Selling Partners to achieve their goals. Our holistic service offering addresses advice on all facets of the Amazon Marketplace including topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, we also help our Selling Partners to solve their most pressing operational challenges.
As a Marketplace Consultant, you strategically consult your own portfolio of Selling Partners independently. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner. You will also support Additionally, you will also be responsible for recruiting and onboarding Selling Partners to this new service., · "Building a consulting program within Amazon from scratch, while advising Amazon's key Sellers on strategic growth opportunities" · "Contribute to our Selling Partners' growth and satisfaction, while experiencing a unique way of working" · "Full customer responsibility for a portfolio and project leadership to develop the program and your career.", · Selling Partner Management: Simultaneously manage a portfolio of 10-20 Selling Partners to develop individual strategies, manage timelines, expectations and owning communications.
· Run Business Analyses: Produce profound business recommendations and actionable insights by using a wide set of analytical tools to interpret customer data.
· Consultancy: Use your comprehensive Amazon knowledge to leverage our solutions for Selling Partners' objectives. Consult your Selling Partners on opportunities derived and potential business impact.
· Support Execution and Operational Challenges: Be a proficient sparring partner to your selling partner guiding the execution of strategic plans, answer ad-hoc questions, and help overcome operational and subject-specific challenges that appear along the way.
· Build relationships: Gain the trust of each managed selling partner by close collaboration and delivering results. Use trust to build and maintain strong relationships with your stakeholders.
· Coach: Dedicate time to educate each Selling partner about Amazon's solutions and news to enhance each Selling partner's knowledge about Selling on Amazon.
· Recruit: Identify, qualify, and engage with prospective Selling Partners for SAS based on a clear understanding of our Selling Partners and their needs.
· Business Reviews: Prepare and present performance deep dives to facilitate a monthly discussion around business progress, current challenges, and strategic plans with your Selling partner.
· Become an Expert: Own a specific subject within our service organization with the goal to support peers, invent processes/tools to the benefit of our internal and external stakeholders, e.g. Branding, Fulfillment by Amazon, Hiring, Tools, Deals and a lot more.
Requirements
Bachelor's degree in Management, Business Administration, Economics, Engineering, or Marketing
- Experience with data analytics and interpreting data using advanced Excel strategies
- Experience in strategic planning
- Experience in managing multiple, competing priorities simultaneously
- Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
- Excellent communication skills in Spanish and English.
- Work experience in top-tier level consulting, key account management, advertising sales, B2B, digital retail / ecommerce, Business Development, Digital Marketing, Brand Management, Supply Chain Management or similar.
- Proven ability to successfully attract, manage and interact with clients independently, particularly at the executive level.
Preferred Qualifications
- Experience in business-to-business selling or equivalent
- Experience making business recommendations and influencing stakeholders
- Experience using Salesforce or other CRM tools
- Ability to work in a complex, cross-functional team environment (including technical, marketing, design and merchandising teams), chasing down and following up on dependencies, mitigating risks, and escalating when necessary.
- Creative, has initiative, and can constructively advocate on behalf of the customer.