Technical Application Specialist

The Technical Application Specialist is a key member of the Customer Technical Support Diagnostics organization.

In this role, you will provide advanced technical support to customers, both remotely and onsite, ensuring successful implementation, training, troubleshooting and continuous improvement.

Act as a technical liaison between Grifols and customers, ensuring smooth communication, strong operational alignment, and excellence in delivery service.

What your responsibilities will be

• Serve as the main technical contact for Customers and support implementation and training for new customers.
• Manage support requests including troubleshooting, upgrades, and technical reviews.
• Oversees new customers training on Grifols products, Upgrade of Equipment or Software
• Collect Customer Data and perform Analysis at country/sector level
• Provide support, handle escalations, analyze issues, and recommend corrective actions.
• Collaborate on new product launches, workflow analysis, and cross-functional coordination.
• Support change management processes and drive continuous improvement initiatives.
• Collaborate with groups with Grifols to ensure rapid resolution of customer complaints, including root cause investigations
• Assume additional managerial responsibilities in the absence of fellow Evanzcare's Area Managers or Senior Leadership
• Maintaining and tracking cross functional timelines with all Grifols departments
• Participating in new product launches

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions).

• Bachelor's degree in a relevant scientific/technical field.
• Between 1-3 years of experience in technical applications within medical diagnostics, medical devices, or related fields.
• Commitment to and focus on results and customer satisfaction
• Excellent organization, record keeping, and inventory skills
• Analytic and problem-solving skills
• Self-motivated and self-directed, with strong interpersonal and communication skills
• Demonstrated ability to communicate technical information effectively
• Excellent organizational, record keeping and inventory skills required.
• Autonomous, structured, and detail oriented, with strong communication skills, the ability to stay productive under pressure, and solid analytical and problem solving capabilities.
• Speak advanced level of English.
• Position will be based in the field with up to 70% travel required. Candidate must have ability to travel outside assigned geographic areas. As needed, it will cover additional geographic regions to facilitate significant service requirements of customer base.

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. We believe that diversity adds value to our business, our teams, and our culture. We are committed to equal employment opportunities, fostering an inclusive environment where diversity makes us outstanding., It is a brilliant opportunity for you, Grifols is fully aware that its employees are one of its major assets. We are committed to maintaining an atmosphere that encourages all our employees to develop their professional careers in an excellent working environment.