Technical Program Manager

At Entrust, we put identity at the heart of digital-first experiences. Our SaaS remote identity verification solution provides an AI-powered platform for various industries to meet regulatory needs, combat sophisticated fraud, and enable seamless onboarding and access throughout the customer lifecycle.

As a Technical Program Manager (TPM), you will play a pivotal role in driving cross-functional efforts to ensure our products are strategically positioned in the market and meet all necessary requirements. You will lead complex, multi-disciplinary programs from inception and discovery through execution and go-to-market, ensuring seamless collaboration across teams and delivering impactful results.

This role requires a blend of technical expertise, organizational skills, and leadership abilities to guide a core team of experts in developing innovative products and features. You will partner closely with Product Managers to define the best path to success while ensuring alignment across engineering, applied science, sales, marketing, user research, legal, and other functions. Additionally, you will drive internal and external communication, ensuring progress is visible, risks are surfaced early, and dependencies are proactively managed.

Responsibilities:

• Own the delivery of programs of work.

• Assemble and organize a cross-functional core team.

• Create and maintain a program plan and roadmap.

• Drive initiative-level and quarterly planning.

• Set up and measure OKRs.

• Ensure the core team is in sync, stakeholders are well-informed, and decisions are made promptly.

• Proactively manage dependencies with other functions.

• Ensure risks and blockers are identified, tracked, communicated, and resolved swiftly.

• Improve internal processes and tools, introducing industry best practices.

• Facilitate communications, such as internal newsletters, to ensure visibility of your initiatives and your team's results.

• 2-5 years of experience in technical project management or program management, with a proven track record of delivering features or products from ideation to launch.

• Experience in launching products or features to new markets or geographies, including navigating localization, regulatory requirements, and market-specific challenges.

• Comfortable discussing technical matters with business people and business matters with technical people, expressing complex concepts in plain language to reach broader audiences.

• Quick to learn and adapt to complex concepts in dynamic environments.

• Strong skills in navigating ambiguity and working effectively with a diverse range of personalities and stakeholders.

• Experience with agile methodologies (Scrum, Kanban), tools (Jira, Confluence, Productboard, Looker) and SDLC.

Desirable Experiences:

• Experience working in regulated environments, such as financial institutions is a strong plus.

• Background in developing SDKs and/or SaaS products is a strong plus.

• Familiarity with managing product certifications and audits is a plus.

• Knowledge of AWS and GCP cloud platforms is a plus.

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. Get to Know Us Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future., At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team: * Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. * Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. * Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.