Desktop Support Manager

• Lead and manage day-to-day End User Services operations, ensuring high-quality support across all business functions.
• Oversee desktop support, end-user applications, mobile technologies, and hardware services in line with SLAs.
• Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices.
• Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes.
• Coordinate local technology projects, office support activities, and regional service delivery initiatives., Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.

• Proven leadership experience within End User / Desktop Support environments.
• Strong technical knowledge of Windows environments, Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware.
• Experience working in large, fast-paced, business-critical organisations.
• Strong understanding of ITIL-aligned service management processes.
• Excellent stakeholder management, communication, and customer service skills.

Desirable Experience

• Experience within financial services, investment banking, or trading environments.
• Exposure to front-office or broking user support.
• Experience with service automation and process improvement initiatives.
• Involvement in regional or global IT projects and technology rollouts.