2nd Line Helpdesk Support Engineer

My client is an established IT managed service provider with multiple offices in the UK. They seek an experienced IT Helpdesk Support Engineer to provide 2nd Line technical support to a growing client base of SMEs. Role:

• Provide remote 2nd Line IT Support via phone / email
• Once the technical issue is identified you will talk the user through the steps required to resolve it or escalate it to the 3rd Line Team

Experience preferred:

• Excellent problem solving skills
• Windows 10 / 11
• Networking - IP addressing, DHCP, DNS
• Office 365, Azure, SharePoint, OneDrive
• Anti Virus Software
• Mail filtering - Mimecast or similar

You:

• Flexible, adaptable and calm under pressure
• Willingness to learn and further develop your knowledge
• Honest and dependable
• Customer focused