IT Support Technician - South Manchester

• Provide 1st and 2nd line IT support via telephone, email, and onsite assistance
• Create and manage user accounts, permissions, and passwords
• Troubleshoot hardware, software, and general infrastructure issues
• Support and maintain desktop environments, printers, and telecommunications equipment
• Assist with system monitoring, backups, and antivirus maintenance
• Support onboarding processes for new employees, including IT setup and user guidance
• Liaise with third-party suppliers and internal departments to resolve technical issues
• Maintain accurate records of IT assets, including hardware, software, and mobile devices

• Previous experience within an IT support or helpdesk environment
• Good working knowledge of:

• Windows Server
• Active Directory
• DHCP
• Office 365
• Windows desktop operating systems

• Strong troubleshooting and problem-solving skills
• Professional communication and customer service abilities
• Well organised with the ability to manage multiple priorities effectively
• Any experience supporting business applications would be advantageous

The role offers ongoing training and the opportunity to gain hands-on experience across desktop support, infrastructure, networking, and wider IT projects., * Support Windows ActiveDirectory Office365 Networking Troubleshooting ProblemSolving Communication

An established professional services organisation based in South Manchester is seeking an IT Support Technician to join its internal IT team.