Service Desk Analyst / Manager
Shieldpay
Charing Cross, United Kingdom
7 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
EnglishJob location
Charing Cross, United Kingdom
Tech stack
Microsoft Windows
Apple Mac Systems
Microsoft Outlook
Software as a Service
Computer Security
Issue Tracking Systems
SharePoint
Software Engineering
Peripherals
Job description
- End-User Support: Provide timely troubleshooting for hardware and software issues ensuing our ticket system is maintained and workload is prioritised.
- OS & Hardware: Deliver remote and hands on support for both macOS and Windows environments; set up, maintain, and order laptops and peripherals.
- Lifecycle Management: Seamlessly handle the IT setup for New Starters and offboarding for Leavers, requiring regular travel to our offices to setup or collect equipment.
- SaaS Administration: Manage Microsoft 365 (SharePoint & OneDrive) and administer applications like Slack, Lucid, and other SaaS platforms.
- Security & SRE Collaboration: Partner with the InfoSec team to deliver security enhancements and embed with the SRE team as part of the incident response function.
Requirements
- Hands on experience in a service desk or IT support role. Fintech experience is a strong plus!
- Comfortable troubleshooting a wide range of issues, from Microsoft 365 (Outlook, SharePoint) to third-party SaaS tooling.
- Strong critical thinking skills with the ability to take full ownership of problems and work independently to resolve them.
- Independent, self-motivated, flexible, and ready to adapt to a fast-paced environment.
- A relevant IT certification (e.g., ITIL, CompTIA, or Microsoft) is highly beneficial.