IT Support Engineer

A well established and highly regarded education organisation based in Surrey is seeking an enthusiastic and customer focused IT Support Engineer to join its busy internal IT team supporting a large and modern technology environment.

This is an excellent opportunity for an IT Support Engineer with strong 1st and 2nd line support experience looking to take the next step within a professional and well invested IT environment. The role offers exposure to Microsoft 365, Windows support, classroom technology, device management and infrastructure projects within a large user environment.

You will be joining a collaborative IT team supporting over 1,500 users across a broad technology estate. The position would suit someone who enjoys a varied and hands on support role whilst continuing to develop their technical skills and career within education IT., * Provide 1st and 2nd line IT support to staff and students

• Troubleshoot hardware, software and Microsoft 365 related issues
• Support Windows laptops, desktops, printers and peripheral devices
• Assist with Microsoft 365 administration and user account management
• Support AV, classroom and teaching technology systems
• Manage and update IT support tickets ensuring excellent customer service
• Assist with device deployments, imaging and system upgrades
• Support basic networking and infrastructure troubleshooting
• Work closely with senior engineers on IT projects and continuous improvements
• Deliver a professional and user focused IT support service at all times

• Previous experience within an IT Support Engineer, IT Technician or 2nd Line Support role

• Strong troubleshooting skills across Windows environments

• Experience supporting Microsoft 365 and Active Directory

• Knowledge of networking fundamentals including switches, WiFi and connectivity

• Experience supporting laptops, desktops and end user devices

• Excellent communication and customer service skills

• Ability to prioritise and manage workload effectively

• Previous experience working within the education sector is essential, If you are an ambitious IT professional looking for your next opportunity within Education IT, apply today for immediate consideration. Skills

• 1st/2nd Line IT Support

• 2nd Line IT Support

• Active Directory

• Customer Service & Communication

• Helpdesk & Technical Support

• Microsoft 365 (Cloud Suite)

• Microsoft 365 (SharePoint, Exchange, Azure)

• Service Desk / Helpdesk Support

• Wi-Fi and Wireless Solutions

• Windows Administration

• Excellent opportunity for career progression within Education IT
• Exposure to a broad and modern technology environment
• Supportive and experienced IT team
• Training and development opportunities
• Stable permanent position with long term progression
• Free parking and excellent onsite facilities

This role may suit candidates currently working as an IT Technician, ICT Support Engineer, 2nd Line Engineer, IT Support Analyst or Service Desk Engineer.