IT Junior Technician

Pattern: Full Time (37.5 hours per week, shift Rota between 07:00 - 18:00) Interviews will be conducted asap, early application is advised We're looking for a Junior IT Technician to join our IT team, supporting the delivery of IT services across a group of schools within our IT service cluster. You will work closely with Onsite and Senior Technicians, developing your technical skills and confidence while contributing to day-to-day support activities. Key Responsibilities:

• Providing IT support across one or more schools, diagnosing and resolving common technical issues
• Managing and progressing support tickets in line with SLAs
• Take responsibility for day-to-day IT operations and service standards onsite
• Supporting devices including Windows, macOS and ChromeOS, troubleshooting basic network and connectivity issues
• Supporting classroom technology and AV equipment

• Strong customer service skills with the ability to communicate effectively with non-technical users
• Basic understanding of IT systems and troubleshooting
• Good communication and customer service skills
• Ability to manage workload across multiple sites and priorities
• Experience in a customer service or technical support environment (desirable)

Qualification Criteria:

• ITIL 5 Foundation qualification or motivated to work towards one
• Right to work in the U.K.

• 27 days annual leave plus bank holidays, rising with each year of service up to 30 days after 3-years' service. This entitlement is pro rata for part time employees. This entitlement excludes bank holidays
• Full office closure between Christmas and New Year
• As an Ark employee, you will have the opportunity to be part of the TPT (The Pension Trust) scheme, our workplace pension scheme where we make an 11% contribution; you are not required to contribute towards this scheme unless you choose to. Depending on your role you may also be entitled to LGPS which is a defined benefit scheme where you contribute a percentage based on how much you earn (as do we) in exchange for a guaranteed amount in your pension pot every year
• Access to high-quality professional learning throughout your career, offering both face-to-face sessions and a bespoke online learning platform
• Access to Ark Rewards scheme offering savings from over 3,000 major retailers, interest-free loans available for season tickets or a bike, gym discounts offering up to 40% off your local gym and free eye tests

Ark is an education charity that exists to make sure that all children, regardless of their background, have access to a great education and real choices in life. Our network of 39 schools reaches traditionally underserved communities in Birmingham, Hastings, London and Portsmouth. We educate 30,000 pupils and have nearly 3,000 teaching staff across our network. We also incubate and scale innovative ventures, which we roll out beyond our network of schools for the benefit of teachers, pupils and the education system as a whole. Current Ventures include Ark Curriculum Plus, which equips teachers with the subject expertise needed to ensure students succeed, and Ark Start, a growing chain of nurseries offering affordable, high-quality early years education. Recently, Ark moved to new offices at EdCity - a unique not-for-profit development in West London, in partnership with Hammersmith & Fulham council. EdCity is designed to bring mission-aligned organisations together to focus on improving the lives of children, especially through education. It offers leased offices, a range of venues for training and events, and an innovation hub for the education sector to connect, collaborate and learn together., Ark is committed to safeguarding and promoting the welfare of children and young people in its academies. In order to meet this responsibility, its academies follow a rigorous selection process to discourage and screen out unsuitable applicants.