Content Designer - 6 Month FTC

• Experience as a UX writer, conversation designer, or content designer

• Familiarity working in a complex landscape - ideally financial services

• A collaborative mindset ready to be a part of a busy multi-disciplinary team

• Flexibility in writing on-brand content in multiple tones of voice

• Confidence in writing concise, clear and consistent copy for different channels

• The ability to influence and manage multiple stakeholders across product, risk, legal and branding teams

• Experience using and collaborating in Design platforms, such as Figma

Within this team, you'll combine research and insights with clear people-focussed language to refine and develop conversations with customers to help them do what they need to do.

You'll be comfortable giving and receiving feedback to key internal customers across the business, and will work closely with product teams to create success metrics.

It'll be your role to:

• Create engaging, readable, accessible content that gives our customers great digital experiences.

• Develop genuine empathy for people, understanding their needs, aspirations and challenges.

• Take ownership as the content expert in an agile environment.

• Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences.

• Share expertise to help shape the overall design approach.

• Provide consistency in the way we have conversations with customers across topics and touchpoints.

• Promote and demonstrate how effective writing helps customers.

Why join us?

From building a truly sustainable business to creating a place where people love to work, we're looking for colleagues who are up for the challenge, who love to push boundaries and can make change happen. Sound like you?, We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.