Testing Center Coordinator

Be a Tar Heel! A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance. Primary Purpose of Organizational Unit In partnership with faculty, staff and graduate students, OASIS provides thoughtful, innovative and sustainable technical solutions to advance the College's mission to 'prepare people to solve the world's most challenging problems.' Information Services provides technology solutions and services in support of the College of Arts and Science's mission; specifically, it puts a personal face on technology services, delivering 'hands-on' personal, network and instructional technology support to the College community. The Office: (1) coordinates all information technology services at the College level; (2) establishes and implements College level computing policy and procedures; (3) represents and advocates information technology interests of the College to the broader community; and (4) acts as the primary liaison between the College and University Information Technology Services. The Office reports directly to the Dean's office, College of Arts and Sciences. Position Summary The Undergraduate Testing Center Coordinator is a technically focused position responsible for the operation, maintenance, and continuous improvement of the College of Arts and Sciences Undergraduate Testing Center and associated computer lab environments. This role ensures secure, reliable, and well-supported computing and testing spaces for undergraduate students, with a strong emphasis on exam security, academic integrity, and technology reliability.

The coordinator manages lab and testing center technology, schedules and trains staff, maintains hardware and software environments, administers scheduling and booking systems, and provides data-driven insights to support planning and decision-making. This position requires advanced attention to detail, strong technical troubleshooting skills, and the ability to support high-stakes, time-sensitive testing environments., In addition to these technical and administrative duties, the coordinator must put service first in their interactions with instructors and students by maintaining channels of communication, facilitating easy booking, and managing a fluctuating semester-based schedule. The coordinator must prepare for student staff turnover as workers graduate or have schedule changes., Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Applicant Documents

Required Documents

1. Curriculum Vitae / Resume
2. Cover Letter
3. List of References

Optional Documents, 3. Describe your experience supporting or administering computer labs, testing centers, or other technology-enabled academic environments. Please include the types of systems or software you have managed. (Open Ended Question)

4. This position requires maintaining a secure and confidential testing environment. Please describe your experience handling sensitive information, enforcing procedures, or maintaining compliance with policies such as FERPA, exam security, or data privacy standards. (Open Ended Question)

Associate's degree in Computer Information Technology, computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or

• Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or
• Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.
• Journey level required an additional one year of experience
• Advanced level required an additional two years of experience. Management Preferences

• Excellent communication and technology skills in order to seek out and understand faculty, staff, and student academic technology needs, develop appropriate responses, communicate next steps, and marshal resources to implement solutions.
• Experience managing, training, and scheduling staff.
• Experience working with MS Office including connecting external applications such as Qualtrics to Excel workbooks and connecting data between Excel spreadsheets.
• Familiarity with instructional pedagogies and tools specifically as they relate to higher education.
• Previously demonstrated experience within active learning and assessment spaces such as testing centers, teaching labs, academic research and pedagogy, training, documentation, and formal presentations., + Associate's with a major in computer science, information technology or related area and at least one year in information technology.

• Bachelor's, Master's, or Doctorate with a major in computer science or information technology or related degree.
• Associate's, Bachelor's, Master's, or Doctorate in an unrelated field and at least one year experience in information technology.
• Combination of post high school education and/or experience in the field of technology to equal at least 3 years (ex. 1 year toward a related degree and 2 years of related experience).
• Did not complete high school but have a combination of high school education and experience in the field of technology to equal 7 years (ex. 1 year of high school and 6 years of related experience).
• None of the above

2. This position is primarily onsite, with limited opportunities for remote work. Are you able to commit to working on campus as required for the role?