Full Stack Development

Phishing Operations Management Hand Tools Communication Microsoft 365 Windows Phone Issue Tracking Email Security Email Filtering Customer Service Active Directory Hardware Support Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Desktop Window Management Multi-Tenant Cloud Environments Troubleshooting (Problem Solving), Client is an MSP based out of LI. There clients are small businesses across New York City and Long Island (doctors offices, dentists, etc.). Role sits onsite on Great Neck, LI and candidates can expect up to 10% of travel to the city (likely even less then 10%).

Level 1 IT Help Desk Technician (MSP Environment)

• Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs.

• Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding.

• Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting.

• Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and assisting clients with phishing and email-related incidents.

• Troubleshot workstation hardware, peripherals, and connectivity issues using standard hand tools, performing workstation setups, break/fix repairs, and equipment swaps.

• Accurately documented troubleshooting steps, resolutions, and client communications within the ticketing system to ensure continuity and audit readiness.

• Prioritized and escalated incidents appropriately based on impact, urgency, and client contracts, maintaining clear communication with clients throughout the resolution process.

• Provided professional, customer-focused support in a fast-paced, client-facing MSP environment while adhering to security best practices and standard operating procedures., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Support Analyst TEKsystems New York, NY*Hybrid Ivanti Writing Operations ServiceNow Mobileiron Reliability User Profile Communication Accountability Prioritization Professionalism Authentications Customer Service Microsoft Office Active Directory Technical Issues Operating Systems Microsoft Outlook Help Desk Support Business Valuation Document Retrieval Document Management IT Service Management Remote Access Systems Full Stack Development Collaborative Software Artificial Intelligence Business Transformation Remote Desktop Services Mobile Device Management Critical Illness Insurance Continuous Improvement Process Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support Help Desk Technician TEKsystems Great Neck, NY*Hybrid Auditing Phishing Operations Management Hand Tools Communication Microsoft 365 Windows Phone Issue Tracking Email Security Email Filtering Customer Service Active Directory Hardware Support Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Desktop Window Management Multi-Tenant Cloud Environments Troubleshooting (Problem Solving) +0

Google IT Support Help Desk Technician TEKsystems Great Neck, NY*Hybrid Auditing Phishing Operations Management Hand Tools Communication Microsoft 365 Windows Phone Issue Tracking Email Security Desktop Support Email Filtering Customer Service Active Directory Hardware Support Microsoft Outlook Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Artificial Intelligence Business Transformation Tier 1 Technical Support Desktop Window Management Multi-Tenant Cloud Environments Troubleshooting (Problem Solving) +0

• Multi-Tenant Microsoft 365 Support

• Active Directory (Multi-Domain)

• SLA-Driven Ticket Management

• Email Security / Spam Filtering

• Client-Facing Technical Support

• Hardware & Desktop Support

Skills

Help desk support, Help desk, Desktop, Windows 10, Support, Troubleshooting, Customer service, Service desk, Active directory, Hardware, Windows, Phone support, Office 365, Ticketing system, Technical support, remote support, hardware support

Top Skills Details

Help desk support,Help desk,Desktop,Windows 10,Support,Troubleshooting,Customer service,Service desk,Active directory,Hardware,Windows,Phone support,Office 365,Ticketing system,Technical support

Additional Skills & Qualifications

Previous experience with MSP is preferred.

Must Haves

MSP experience and fluent in active directory and Microsoft 365

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.