Information Systems Analyst - Housing Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2025-2026 operating budget of approximately $251 million and 128 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion. In Fiscal Year 2024-2025, the Housing Department underwent a significant reorganization to better align with the City's strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort, the Department has placed greater emphasis on using data and technology to support housing programs, guide decision-making, and expand cross-departmental collaboration. About the Data Operations & Project Support Team The Housing Department's former Data Support Division has transitioned into the Data Operations and Project Support Team, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives. This includes data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager's Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness. Future Direction of the Team The Data Operations & Project Support Team is actively building capacity to meet the City's increasing demand for high-quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics and forecasting tools that inform both policy and operational decision-making. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities. Team members thrive in a dynamic environment that values flexibility, agility, and collaboration. By joining this team, new staff will contribute to an evolving mission that is shaping how data is used across the Housing Department and City to improve services, support residents, and drive citywide impact., The Information Systems Analyst (ISA) will support the Department's technology ecosystem that powers affordable housing production, asset management, compliance, homelessness response, and public-facing services. The ISA will perform systems and business analysis, administer critical applications, develop integrations and reports, and provide responsive customer support to staff while following City standards for security and data management. Representative duties include:

• Application Development & Customization: Gather and document business requirements; translate program needs into functional and technical specifications. Design and develop highly usable, accessible solutions by customizing platforms and leveraging modern programming languages. Contribute to the full software development lifecycle, including design, development, testing, implementation, upgrades, and ongoing improvements. Build custom applications, features, and integrations within the Salesforce platform to meet evolving business needs.

• System Administration & Operations: Configure, administer, and support departmental applications (e.g., case management, grants/loans, document management, reporting tools). Provide ongoing support and maintenance for the Salesforce CRM and other core systems, including troubleshooting, resolving issues, and ensuring optimal performance. Stay current with platform updates, best practices, and industry trends to proactively identify opportunities for improvement.

• Data & Integrations: Design and maintain integrations and data pipelines; develop SQL queries, datasets, and dashboards; perform data quality checks and controls. Plan and execute system changes and enhancements, coordinating testing, migration, and release documentation.

• Quality Assurance & Documentation: Execute structured testing and validation processes; ensure compliance with City standards for security and data management. Prepare and maintain technical documentation, SOPs, architecture diagrams, and user guides to support consistency and knowledge transfer.

• End-User Support & Training: Provide responsive user support, including ticket triage, troubleshooting, and service-level communication. Prepare job aids and training materials; conduct training sessions to build staff proficiency in using applications and data tools.

• Security & Compliance: Maintain role-based access controls, audit trails, backup/recovery processes, and incident response procedures to safeguard systems and data.

• Evaluation & Procurement: Evaluate software and hardware options; prepare recommendations considering cost, security, and fit; assist with procurement processes and vendor deliverables.

• Other Duties as Assigned: Perform related work as required. Key Focus Areas for Housing

• Case management and program systems (loans/grants, compliance, inspections, outreach).

• Data integrations and reporting for Council, funders, and internal dashboards.

• Secure constituent data collection (e-forms, approvals, digital signatures, auditability).

• Vendor coordination for SaaS implementations and support., + Project Management: Ensures support for projects and implements agency goals and strategic objectives.

• Supervision: Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

• Technology Use/Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Currently this position is primarily on-site with limited telework. In accordance with City policy, employees are required to work on-site a minimum of four (4) days per week (at least 32 hours) at the assigned work location in San José. Up to one (1) day per week may be worked remotely, subject to operational needs and supervisor approval. Remote work from outside of the United States is not permitted., + Experience administering or integrating enterprise/business applications (customer relationship management, grants/loans, permitting, document management, data warehouse/BI).

• Proficiency with Structured Query Language (SQL), APIs, ETL, integration tools, and report/dashboard development.

• Familiarity with security best practices (authentication, role-based access control, encryption, logging).

• Experience writing technical documentation, user guides, and training materials.

• Ability to coordinate small workgroups, vendors, and stakeholders to meet deadlines.

• Knowledge of Agile/iterative project practices helpful.

• Experience in administration, configuration, development, implementation, and support of the Salesforce (SFDC) platform.

• Experience with Salesforce low-code/no-code solutions such as Flows.

• Experience developing Salesforce custom coded solutions using APEX, Lightning Web Components, and JavaScript.

• Experience with data integration tools such as MuleSoft.

• Experience with GIS integration using Esri's JavaScript and REST APIs.

• Salesforce Certified Administrator and Platform Developer. This is a hands-on technical role, where the ideal candidate must demonstrate substantial experience in four core areas : Salesforce administration and development;Integrating disparate applications and systems using Application Programming Interfaces (API) or Extract, Transform, Load (ETL);Retrieving, transforming, and presenting data in dashboards and reports; and, Working directly with customers to understand business requirements, translate into technical specifications, select and implement appropriate solutions, engineer workflows, and provide user training and support, while demonstrating a focus on customer service. Minimum Qualifications Education: A Bachelor's Degree from an accredited college or university in Management Information Systems (MIS), Information Technology (IT), Information Science/Informatics, Computer Science, Software Engineering, Computer Engineering, Information Management, Data Science/Analytics, Business Analytics, Statistics/Applied Mathematics, or a relevant field. Experience: Four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years of experience include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support. Acceptable Substitution:

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.

• Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which include lead technical work in development, implementation and maintenance of computer systems, or application development and/or support., The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. o Knowledgeable in information systems analysis, applications administration, systems integration, data/reporting, and local, state and federal rules and regulations that guide the work.

• Analytical Thinking: Approaches a problem or situation by using a logical, systematic, sequential approach. o Diagnose issues, design solutions, test and iterate using data; use a logical, systematic, and sequential approach.

• Collaboration: Develops networks and builds alliances; engages in cross-functional activities. o Work effectively with program staff, IT partners, and vendors.

• Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and inwriting; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts. o Clear written and verbal communication for technical and non-technical audiences.

• Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

• Initiative: Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. o Anticipate risks, prioritize, and follow through to completion.

Salary range for this classification is $141,894.48 - $172,885.44. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience., The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage., The City of San José Internship Program is designed to help students gain professional public sector work experience related to their academic area of interest. Internships are a great opportunity to build networking, communication, and analytical skills. Get Valuable Training and Professional Experience The City of San José hosts about 150 student interns annually, from majors that include finance, graphic design, information technology, accounting, urban planning, political science, public administration, and many others. Applicants must be a currently enrolled in college to apply. Interns at the City have flexible hours to work around their class schedules. Depending on the departments and their role interns generally work between 20-30 hours per week. So, what are you waiting for? Take the first step towards a rewarding career with us by browsing our current job openings. We can't wait to welcome you to our team and see how you'll help us shape the future of our city! Need help getting started? View the instructions on how to apply for jobs. Didn't find the position you were looking for? Sign up for our alerts so you can be notified when we have a new opportunity! The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) Show more

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José., For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.