Sr. Business Analyst-ITSM/IT asset Management

PURPLEJACK TECHNOLOGIES LLC
Chicago, United States of America
3 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Chicago, United States of America

Tech stack

Data analysis
Configuration Management Databases
Databases
Data Governance
ServiceNow

Requirements

  • IT Service Management/IT Asset Management - Governance and Controls

  • Will support processes within that space - will also work with other governance areas - support communication of process including metrics and senior leadership communication.

  • Things are not fully defined - must be comfortable stepping into complex, not well defined spaces

  • Must have strong communication skills

  • Rearchitecting some processes - trying to ensure they have accurate data within their repository.

  • Ensure processes that lead into ServiceNow are effective - areas include architecture, software owner teams, data governance.

  • Strong experience with workflows

  • Data analysis will be key - need to understand if things are missing from a data point of view - identify and quantify that.

  • Experience with ServiceNow is preferred - it is a key platform

  • ServiceNow modules: service management and asset management, change, CMDB

  • Prior experience with banking would be a plus.

  • Looking for a BA background in IT/governance

  • Project is expected to go through the end of the year, potential for extension.

  • Applications, test, and implement the database applying basic database knowledge.

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