Full Stack Development

We are seeking a Help Desk Technician to support users across multiple locations statewide in a fast-paced, high-volume environment. This role provides frontline technical support for approximately 10,000 users, troubleshooting a mix of hardware, software, and connectivity issues., You'll handle a variety of support requests ranging from password resets and email issues to network connectivity and device troubleshooting. The environment primarily includes Windows 10/11, Microsoft 365, and Active Directory.

Responsibilities

• Provide Tier 1 technical support via phone and remote tools
• Troubleshoot Windows 10/11, Office 365, email, and network issues
• Resolve common incidents such as password resets, connectivity problems, and hardware issues
• Document and track tickets using Ivanti
• Maintain strong customer service standards in a call-center environment
• Meet help desk performance metrics (call handling time, availability, wrap-up time, etc.)

Environment

• Team of 10 help desk technicians
• Ivanti ticketing and remote support tools
• High-volume, metrics-driven call center

• 2+ years of help desk or service desk experience
• Hands-on experience with Windows 10/11 and Microsoft 365
• Experience supporting end-user hardware and software
• Familiarity with call center or ACD systems preferred
• Strong troubleshooting, communication, and customer service skills

Key Skills

Help Desk, Service Desk, Windows 10/11, Office 365, Customer Support

Communication Microsoft 365 Customer Service Active Directory Business Metrics Technical Support Help Desk Support Performance Metric Business Valuation Microsoft Windows 10 Full Stack Development Call Center Experience Artificial Intelligence Network Troubleshooting Business Transformation Tier 1 Technical Support Critical Illness Insurance Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract position based out of Madison, WI. Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Technician TEKsystems Madison, WI*Remote Operations Communication Microsoft 365 Customer Service Active Directory Business Metrics Technical Support Help Desk Support Performance Metric Business Valuation Microsoft Windows 10 Full Stack Development Call Center Experience Artificial Intelligence Network Troubleshooting Business Transformation Tier 1 Technical Support Critical Illness Insurance Troubleshooting (Problem Solving) +0

Google IT Support Service Desk Technician TEKsystems Madison, WI*Remote Ivanti Operations Help Desk Support Business Valuation Microsoft Windows 10 Full Stack Development Artificial Intelligence Business Transformation Remote Technical Support Critical Illness Insurance Troubleshooting (Problem Solving) +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.