Salesforce Developer Mid/Senior Level (Tier 3 Production Support)

Sim Infotech, Inc.
Sacramento, United States of America
3 days ago

Role details

Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Sacramento, United States of America

Tech stack

Salesforce Object Search Language (SOSL)
User Authentication
Unit Testing
Code Coverage
Continuous Integration
Software Debugging
Log Analysis
Operational Databases
Release Management
Copado
Salesforce
Systems Integration
Virtual Office
Web Services
Apex Code
Postman
Snowflake
Salesforce Object Query Language (SOQL)
3-tier Architectures
Database Rules and Triggers
Mulesoft

Job description

A large-scale enterprise Salesforce modernization initiative is seeking experienced Salesforce Developers to support a Production Simulation (ProdSim) program in a production-like Salesforce environment containing converted business data.

The selected resources will support end-users during onboarding, perform issue triage and analysis, validate reported defects, and coordinate with implementation and support teams during the pre-go-live support phase.

Important: This role does not involve direct remediation of core application code. Responsibilities will focus on issue analysis, validation, troubleshooting, documentation, and coordination with implementation teams for resolution., Tier 3 Production Support

  • Triage, research, and analyze Tier 3 incidents and escalations
  • Determine whether reported issues are bugs, configuration issues, or process-related
  • Create and document defect tickets for implementation/support vendors
  • Coordinate with Tier 2 support teams and project stakeholders
  • Participate in support workshops and virtual office hours

End-User Support & Onboarding

  • Support onboarding activities for end-users in the ProdSim environment
  • Assist with user orientation sessions
  • Support access validation activities

Communication & Coordination

  • Draft release notes, workarounds, and support communications
  • Coordinate planned downtime and production activity notifications
  • Support communication between project stakeholders and support vendors

Reporting & Analysis

  • Analyze incident trends and recurring issues
  • Provide recommendations for operational improvements
  • Support reporting and performance analysis activities

Requirements

  • 5+ years of Salesforce Development experience
  • Strong experience in Salesforce Production Support / Tier 3 Support environments
  • Experience supporting enterprise-scale Salesforce implementations
  • Strong troubleshooting and analytical skills
  • Ability to work in a hybrid/on-site model in the Sacramento, CA area preferred

Required Technical Skills

Salesforce Development

  • Strong Apex development skills
  • Bulkification
  • Exception handling
  • Unit testing & test coverage
  • SOQL/SOSL optimization
  • Governor limit troubleshooting
  • Salesforce debug log analysis
  • Understanding of Flows vs Apex interactions
  • Experience tracing issues across:
  • Apex Triggers
  • Flows
  • Validation Rules
  • Workflow/Automation

Integration & Troubleshooting

  • REST/SOAP API troubleshooting
  • Postman experience
  • Named Credentials
  • Authentication and integration issue analysis
  • Integration log review across Salesforce and external systems

Additional Desired Skills

  • MuleSoft
  • Copado
  • Snowflake
  • SmartyStreets, * Experience with Salesforce Service Cloud and enterprise implementations
  • Experience supporting highly integrated Salesforce ecosystems
  • Experience with CI/CD and release management tools
  • Experience in regulated or large public-sector environments preferred

Work Model

  • Hybrid work arrangement available
  • On-site presence in Sacramento, CA preferred
  • Candidates must be physically located within the United States due to production data access requirements

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