Sr. Manager, HCM Configuration & Release Management

• Manage end-to-end SuccessFactors configuration and release management processes
• Partner with Product Owners to translate business requirements into system configurations
• Build and maintain a release roadmap aligned to business timelines
• Oversee deployment of system updates, upgrades, and patches - ensuring testing and documentation
• Develop and enforce a change management process that minimizes disruption to end-users
• Monitor system performance and proactively identify areas for improvement
• Lead, grow, and retain a team of product leads and configuration analysts
• Provide technical mentorship and standardize configuration methodologies across the team
• Collaborate with Product Owners to prioritize, scope, and plan configuration activities Serve as the internal SuccessFactors technical expert and escalation point

• 5+ years of hands-on SuccessFactors configuration experience or similar (Workday HCM, Oracle HCM Cloud, UKG Pro, etc)
• Direct experience with release management processes in a SuccessFactors environment
• People leadership - has managed a team of analysts or technical staff
• Strong project management skills - can juggle multiple workstreams simultaneously
• Experience with change management processes tied to system releases
• Ability to translate business requirements into system configuration decisions
• Comfortable operating independently and managing ambiguity Bachelor's degree in Computer Science, Information Systems, or related field

Nice to Have Skills & Experience

• SuccessFactors certification in one or more modules
• Prior experience on a full SuccessFactors implementation (not just BAU support)
• Knowledge of broader HR processes and HR technology landscape
• Experience in large-scale or complex organizations (logistics, hospitality, cruise, airline)
• Consulting or SI background Familiarity with Agile or Scrum delivery methodologies

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.