Computer Support Services Specialist

• Provides the first line of technical support for the campus users concerning hardware, software, telephony, and printing. Either by phone or remote desktop connection.
• Assists in the procurement, set up, and installation of new computers, telephones and printers on the campus.
• Supports computer services including but not limited to the computer workstations in classrooms and faculty /staff offices on all campuses.
• Troubleshoots and performs minor repairs to personal computers, printers, and computer hardware. Also coordinates the repair of more difficult problems with the equipment vendor.
• Coordinates computer equipment use in facilities and ensures resources are available as needed.
• Monitor computer labs daily, and ensure they are ready for use before the first scheduled day and evening class.
• Conduct preventative maintenance as required.
• Coordinate inventory checks of all campus computers with the Campus Inventory Control Officer.
• Provide annual user training sessions on campus software applications as needed.
• Monitor software compliance for the campus and report changes to the Network Administrator., * Serve on the College's Committees as assigned.
• Pursue professional development activities to enhance job skills and knowledge, as agreed upon by employee and supervisor.
• Comply with the College's policies and procedures.
• Perform related duties and responsibilities, as assigned by supervisor., + BCCC Website

• NC Community College System Website
• MatchForce
• Washington Daily News (or website)
• Daily Reflector (or website)
• College or University Career Center
• NC Division of Employment Security
• Monster.com
• Indeed.com
• Greater Diversity
• BCCC Employee
• Other

2. • Are you closely related by blood or marriage to a current employee of BCCC? If so, please indicate your relation and the BCCC employee. (Open Ended Question)
3. • Do you have a minimum of an Associate's degree?

• Yes
• No

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. Unofficial Transcripts 1

Optional Documents

1. Letter of Recommendation 1
2. Letter of Recommendation 2
3. Unofficial Transcripts 2

• Associate's degree from a regionally accredited institution in computer science, information systems, programming or a related field.

WORK EXPERIENCE:

• Minimum of 1 year work experience working in the computer support field or a help desk setting

SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES:

• Must have a strong commitment to customer service.
• Excellent interpersonal skills and ability to communicate effectively with a diverse group (students, faculty, and staff).
• Ability to manage multiple activities at once and prioritize effectively.
• Demonstrate organizational skills.
• Ability to maintain a high level of confidentiality.

Preferred Qualifications EDUCATION REQUIREMENTS:

• Bachelor's degree from a regionally accredited institution in computer science, information systems, programming or a related field.

WORK EXPERIENCE:

• Minimum of 3 years work experience in IT or related field.

FLSA Exempt Estimated Hours per Week 40 Hours Per Week / Some evening and weekend hours may be required. Salary $35,250 - $45,000 Based on the College's salary plan and commensurate with relevant education and relevant work experience. Posting Detail Information

Beaufort County Community College serves a 2,100 square mile service region comprised of four counties (Beaufort, Hyde, Tyrrell, and Washington) in coastal North Carolina. BCCC maintains a 126-acre main campus in Washington, NC, and centers in Engelhard, NC, and Roper, NC. The college enrolls over 2,100 unduplicated headcount students per year in its credit programs and approximately 4,100 unduplicated headcount students in its continuing education programs. The college places a strong emphasis on achievement of student success outcomes within a collegial, collaborative, and welcoming atmosphere.