Solutions Engineer - U.S. Remote

We are seeking a driven and technically grounded Solutions Engineer to support technical evaluations, customer integrations, and solution alignment in a fast-moving SaaS environment. In this role, you will operate across Sales, Product, and Engineering to keep technical workstreams moving, remove blockers quickly, and ensure strong alignment between customer requirements and platform capabilities. Success in this role means consistently driving technical engagements from discovery through solution validation, proactively managing dependencies, and building confidence with both IT and business stakeholders throughout the customer journey. You will bring structure and clarity to complex technical discussions, support customers through integration and security requirements, and help ensure successful outcomes across implementation and long-term adoption. This is a highly execution-oriented role with direct ownership of technical alignment and customer-facing solution delivery. Whether supporting LTI and SSO integrations, guiding API and security discussions, or helping customers operationalize CYPHER within their environments, you will play a central role in driving successful technical outcomes and long-term customer success.

What You Will Do:

• Serve as the technical lead for mid-market and enterprise evaluations, driving solution alignment and successful technical outcomes throughout the sales process.
• Lead technical discovery sessions to understand customer workflows, business requirements, integration needs, and operational constraints.
• Advise customers on LTI (1.3/Advantage), SSO (SAML/OAuth/Azure Entra ID), APIs, and third-party integrations within complex enterprise environments.
• Partner directly with IT, security, and operational stakeholders to design scalable solutions aligned to customer goals and technical requirements.
• Troubleshoot technical blockers across evaluation and implementation phases, coordinating closely with Product and Engineering to drive resolution.
• Guide customers through organizational configuration, reporting structures, and platform setup to support successful adoption and long-term scalability.
• Support technical discussions related to APIs, data flows, reporting, interoperability standards, and external system connectivity.
• Lead technical responses for RFPs, RFIs, and security reviews, ensuring clear, accurate, and strategically positioned responses.
• Clearly communicate technical risks, dependencies, tradeoffs, and recommended next steps to both technical and non-technical stakeholders.
• Articulate CYPHER's security and compliance posture, including GDPR, SOC 2, encryption standards, and enterprise security practices.
• Develop reusable technical assets, solution documentation, and architectural diagrams to improve scalability and efficiency across the sales cycle.
• Stay current on AI, automation, and agentic learning trends, helping customers understand practical applications for workforce enablement and learning transformation.
• Perform other related duties as assigned.

Do you have experience in Technology security practices?, * Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field - or equivalent practical experience - required.

• 5-8+ years of experience in a customer-facing technical role within a B2B SaaS environment, such as Solutions Engineer, Sales Engineer, or Technical Consultant.
• Strong experience supporting enterprise customers through technical evaluations, integrations, implementation discussions, and solution design.
• Hands-on experience with SSO technologies and identity frameworks, including SAML, OAuth 2.0, Azure Entra ID, Okta, and Google Workspace integrations.
• Working knowledge of LTI (1.1, 1.3, Advantage), SCORM, xAPI, cmi5, or other interoperability standards within learning or enterprise platforms.
• Strong understanding of REST APIs, webhooks, and system integrations, with the ability to troubleshoot technical issues and navigate sample code in JavaScript, HTML, and CSS.
• Experience supporting technical RFPs, security reviews, and customer discussions related to APIs, integrations, and enterprise architecture.
• Familiarity with generative AI, LLM workflows, prompting, or AI-enabled product experiences within a SaaS or enterprise technology environment.
• Ability to communicate complex technical concepts clearly and effectively to both technical and non-technical audiences, including VP and executive stakeholders.
• Strong problem-solving and organizational skills, with the ability to manage multiple technical workstreams and navigate ambiguity in a fast-moving environment.
• Confident presenter and communicator who can lead customer-facing technical discussions, product demonstrations, and solution walkthroughs.

CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners at scale. While many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences. We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels., At CYPHER Learning, we believe diversity is essential to innovation and progress. We are committed to creating a workplace where individuals of all backgrounds, identities, and experiences are respected, included, and empowered to thrive. Our culture is built on connection, curiosity, empowerment, potential, and impact-and we know that these values are only fully realized when everyone has a seat at the table.