Systems Administrator 2nd shift
Role details
Job location
Tech stack
Job description
Provide end-user technical support to all clients.
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Provide technical support for computers and associated networks.
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Install, troubleshoot, service, and repair personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors as assigned.
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Perform basic system administrator functions such as network user creation and password resets.
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Escalate issues quickly and efficiently in accordance with Technical Impact Service Level Agreements (SLAs).
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Maintain network diagrams and circuit records, maintain trouble logs, and instruct users in the use of computers.
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Investigate information, network, and communications needs of users and make recommendations regarding software and hardware purchases.
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Perform basic PC, PBX, and network software programming.
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Maintain equipment, systems, and conduct testing and troubleshooting.
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Troubleshoot to proactively resolve issues and their root causes and respond to technical requests for support.
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Assess ongoing user experience and take action to resolve issues or to make enhancements.
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Support the development, implementation and maintenance processes, procedures, test cases, test results, issue resolutions, performance analysis, and user guidelines/ instructions documentation.
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Demonstrate and maintain strong customer service skills.
Position is Contingent on Contract Award
Requirements
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Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance.
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No minimum years of experience with a Bachelor's degree or higher degree or Minimum of 4 years relevant experience with no degree.
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Ability to communicate effectively with customers, other co-workers, and management.
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Detail oriented.
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Familiarity with Windows and Linux OS.
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Ability to learn new processes, systems, and technologies, as assigned.
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Current CISSP or Security + Certification.
Desired Qualifications:
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Active TS/SCI with Poly clearances.
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DoD 8570.01-M IAT I or DoD 8570.01-M IAT II certification.
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Network Experience: Cisco Packet Tracer or similar.