Service Desk Technician

Mac OS Operations ServiceNow Communication Prioritization Issue Tracking Customer Service Computer Science Operating Systems Mac/Apple Support Business Valuation Endpoint Management Information Technology Full Stack Development Hardware Certification Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), Our customer is seeking a Service Desk Technician to join their team of 7 in daily support of their environment. The ideal candidate will have experience working on a service desk and experience supporting windows, MECM/Intune experience for endpoint management, experience troubleshooting and supporting MAC devices, and any experience supporting AV Equipment would be a nice to have. Someone with experience providing hardware support and assisting in higher tier ticketing would be a great candidate. Apple hardware cert is a nice to have in this role as well as this group does support apple hardware repairs., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Service Desk Technician TEKsystems Baltimore, MDRemote Linux Mac OS Operations ServiceNow Communication Prioritization Issue Tracking Customer Service Computer Science Operating Systems Mac/Apple Support Business Valuation Endpoint Management Information Technology Full Stack Development Hardware Certification Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 Service Desk Analyst TEKsystems Baltimore, MDRemote Operations Phone Support Problem Solving Help Desk Support Customer Advocacy Business Valuation Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Document Management Systems +0

Google IT Support Service Desk Analyst TEKsystems Baltimore, MD*Remote Operations ServiceNow Problem Solving Customer Service Active Directory Help Desk Support Customer Advocacy Business Valuation Full Stack Development Artificial Intelligence Business Transformation Critical Illness Insurance Troubleshooting (Problem Solving) +0

This team is end user facing, so candidates need to be able to communicate well on the phones, documentation experience and experience working through a ticketing system are must haves. This customer works with ServiceNow as their ticketing system. Any experience supporting Linux would be a big plus., * Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent work experience.

• 5+ years work experience in a related field.

• Strong technical skills, including knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux

• Excellent customer service and communication skills.

• Ability to effectively prioritize and execute tasks in an interrupt driven environment. Job Type & Location

This is a Contract to Hire position based out of Baltimore, MD. Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.