IT Specialist (FT)

Marrakech's Information Systems & Technology (IS&T) team is seeking a Full-Time IT Specialist to support staff and technology across our organization. This is a hands-on role in a 100% cloud-managed environment (Microsoft Intune, Entra, Microsoft 365), supporting both computers and mobile devices. No two days are the same-you might be troubleshooting a user issue in the morning, deploying devices midday, and supporting connectivity or network needs at a program site in the afternoon.

What You'll Do

• Provide technical support for hardware, software, and mobile devices (in person and remote)
• Manage and document requests through the help desk ticketing system
• Deploy and manage Windows devices and iPhones/iPads using Intune and Entra (Azure AD)
• Support mobile device management (MDM) for agency cell phones
• Maintain accurate inventory and asset tracking
• Troubleshoot and resolve user, device, and application issues
• Support connectivity and network operations across multiple sites (coordination, installation, and basic troubleshooting)
• Train staff on Microsoft 365, email, file storage, and general technology use
• Ensure the security and confidentiality of sensitive and protected information

Do you have a valid Driver's License license?, Do you have experience in SharePoint?, Do you have a Associate's degree?, * Strong troubleshooting and customer service skills

• Ability to work independently and manage multiple priorities
• Attention to detail, especially with documentation and inventory
• Flexible and adaptable, with a strong willingness to learn; someone who is excited to grow with us as we continue to expand and evolve our technology and services

Required:

• Proficiency in Microsoft 365 (Outlook, OneDrive, SharePoint)
• Valid driver's license and reliable, insured vehicle

Preferred:

• Experience with Microsoft Intune, Entra (Azure AD), and Microsoft 365 Admin
• Experience supporting mobile devices (iOS preferred)
• Prior IT support/help desk experience

Education & Experience

• Associate's degree in IT or related field or equivalent experience

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Military leave
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Why Join Marrakech?
• Be part of a mission-driven organization making a meaningful impact
• Gain unique, hands-on experience across all areas of IT, including end user support, device management, networking, and cybersecurity
• Work in a modern, cloud-first environment
• Help shape and expand a growing IT department where your ideas and contributions will matter
• Enjoy a role where you're not confined to one specialty, but exposed to a wide range of technologies and initiatives
• Join a collaborative, supportive team with real opportunities for growth and development

Schedule

• Schedule: M-F- 9a-5p (flexible schedule to the needs of the department)

Benefits:

• Paid time off (PTO) and Dedicated Sick Time
• Paid Holidays
• New Year's Day
• Martin Luther King, Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Thanksgiving
• Christmas
• Paid and Unpaid Leave for:
• Bereavement
• Jury Duty
• Disaster Relief Volunteer
• Family and Non-FMLA Medical Leave
• Military Leave
• Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
• External Employee Assistance Program (EAP) (for full time employees)
• 401K and Profit Sharing Plan
• Educational Benefits, Including:
• DSP Credentialing through the NADSP
• Tuition Reimbursement
• Tuition discounts at local colleges and universities
• Access to Various Voluntary Insurances and Benefits
• Staff Recognition Program
• Other Financial Benefits, Including but not limited to:
• Dayforce Wallet (On-Demand Pay)
• Marrakech's Homeownership Program
• Perfect Attendance Bonus Program
• Recruitment Referral Bonus
• Other Corporate Discount Programs

Our Vision: We envision a world where every individual is valued for their inherent worth-regardless of ability or circumstance-and has equitable access and support to lead a life of their own design.