Salesforce Admin

Handle incoming incidents and support tickets within Salesforce Service Cloud Troubleshoot and debug system issues impacting internal users (customer service agents) Support Service Cloud functionality tied to customer interactions (e.g., call center workflows, click-to-chat, provisioning) Work closely with internal stakeholders to resolve issues and improve system reliability Participate in a mix of reactive support ( 80%) and proactive improvements ( 20%) Assist with ongoing enhancements and root cause analysis for recurring issues

Salesforce Administrator Certification (required) Experience with Salesforce configuration and troubleshooting Strong problem-solving and debugging skills (development experience not required) Excellent customer service and communication skills Ability to work in a fast-paced, ticket-driven environment

Nice to Have Skills & Experience

Exposure to Service Cloud (strongly preferred) Salesforce Platform Developer Certification (nice to have) Experience with Kafka, AWS, or other technologies (plus) Interest in expanding into broader/full-stack capabilities

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.